Current jobs related to Area Manager, Managed IT Services - Chicago, Illinois - Connection

  • Service Area Manager

    3 weeks ago

    Chicago, Illinois, United States Vela Bar Cocina Full time

    Position Overview:The Floor Manager plays a crucial role in managing the daily activities of the dining area, ensuring outstanding customer service, leading the staff, and fostering a welcoming atmosphere for patrons. This position requires collaboration with both kitchen and front-of-house teams to guarantee smooth service and the delivery of high-quality...

  • Area Service Manager

    3 weeks ago

    Chicago, Illinois, United States Morguard Residential Full time

    Job SummaryMorguard Residential is seeking a highly skilled Area Service Manager to oversee the maintenance operations of our multifamily properties across North America.Key ResponsibilitiesTeam Leadership: Provide guidance and training to the Residential Service Team, Community Managers, and Regional/District Managers to ensure seamless property...

  • Area Manager

    15 hours ago

    Chicago, Illinois, United States AKIRAshopAKIRA Full time

    About AKIRAAKIRA is a dynamic and growing women's clothing boutique with over 30 stores nationwide and a successful eCommerce platform. Our mission is to provide exceptional customer service and create a unique culture within the company.Job Title: Area ManagerThe Area Manager role at AKIRA is crucial in driving the expansion, progression, and reputation of...

  • Area Manager for Hospitality Services

    3 weeks ago

    Chicago, Illinois, United States Sodexo Full time

    Position Overview Reporting to the Senior National Client Executive, you will be responsible for overseeing and managing the food and beverage service operations across multiple locations for our large-scale client. Your role is crucial in ensuring operational excellence and fostering robust client relationships. Key Responsibilities: Cultivate...

  • Area Operations Manager

    3 weeks ago

    Chicago, Illinois, United States Bender Companies Full time

    Join Our Dynamic Team at Bender CompaniesBender Companies is a leading owner-operator focused on the acquisition and management of value-add multifamily properties. Since our establishment, we have built a solid reputation for high-performing investments through strategic acquisitions, risk mitigation, and effective management.As a high-growth organization,...

  • Area Operations Manager

    3 weeks ago

    Chicago, Illinois, United States The Salvation Army USA Central Territory Full time

    The Salvation Army Mission: The Salvation Army is a global organization that operates as an evangelical segment of the universal Christian church. Its teachings are grounded in biblical principles, and its service is driven by the love of God. The organization's mission is to spread the gospel of Jesus Christ and address human needs in His name without...

  • Area Operations Manager

    3 weeks ago

    Chicago, Illinois, United States Article Student Living Full time

    Position Overview:Article Student Living is seeking an experienced Area Operations Manager to lead our Student Housing division. This role encompasses comprehensive oversight of financial management, operational efficiency, leasing strategies, marketing initiatives, capital projects, and human resources across multiple properties.Key Responsibilities:People...

  • Area Operations Manager

    3 weeks ago

    Chicago, Illinois, United States Article Student Living Full time

    Position Overview: Article Student Living is seeking an experienced Area Operations Manager to oversee our Student Housing portfolio. This role entails comprehensive oversight of financial management, operational efficiency, leasing strategies, marketing initiatives, capital projects, and human resources across multiple properties.Key Responsibilities:People...

  • Area Facilities Manager

    2 weeks ago

    Chicago, Illinois, United States WSP Global, Inc. Full time

    About the RoleWSP Global, Inc. is seeking a highly skilled Facilities Area Manager to join our team in Chicago, IL.Key ResponsibilitiesOversee and support Facilities Administrative Specialists to ensure seamless day-to-day operations.Collaborate with cross-functional teams to design and implement effective facilities management strategies.Develop and...

  • Area Operations Manager

    3 weeks ago

    Chicago, Illinois, United States The Salvation Army Central Territory Full time

    Job OverviewThe Mission of The Salvation Army: The Salvation Army is a global organization that serves as an evangelical segment of the universal Christian church. Its teachings are rooted in the Bible, and its mission is driven by the love of God. The organization aims to spread the gospel of Jesus Christ while addressing human needs without...

  • Medical Management Specialist

    7 days ago

    Chicago, Illinois, United States Solving IT Full time

    Hybrid Medical Management SpecialistSolving IT, a leading healthcare IT company, is seeking a skilled Hybrid Medical Management Specialist to join their team in Chicago, IL. As a key member of the team, you will be responsible for conducting medical management and health education programs for customers on government health care programs.Key...

  • Senior Supplier Management Analyst

    1 week ago

    Chicago, Illinois, United States Solving IT Full time

    Supplier Management Expert WantedSolving IT, a leading IT solutions provider, is seeking a seasoned supplier management expert to join our team. As a Hybrid Sr. Supplier Analyst, you will play a critical role in managing key suppliers, business relationships, and operational performance.Key Responsibilities:Develop and execute supplier strategies to deliver...

  • Regional Operations Director

    3 weeks ago

    Chicago, Illinois, United States Vaco Recruiter Services Full time

    About the Role:As the Regional Operations Director - Fleet Services Manager, you will take full ownership of fleet service operations across a wide geographic region. Your primary focus will be on optimizing fleet utilization, ensuring vehicle readiness, and driving profitability through effective maintenance and repair strategies.This role requires...

  • Change Management Business Analyst

    3 weeks ago

    Chicago, Illinois, United States Georgia IT Inc Full time

    Change Management Business Analyst Location: Remote Duration: 6 months CTH Job Overview The Change Management Business Analyst will spearhead the organization and implementation of the Agent Connect Change Management strategy for Combined US Agency, which encompasses both captive and independent agents marketing Voluntary Benefits (Supplemental...

  • Hybrid Medical Management Specialist

    2 weeks ago

    Chicago, Illinois, United States Solving IT Full time

    Job SummarySolving IT, a leading healthcare technology company, is seeking a highly skilled Hybrid Medical Management Specialist to join our team. As a key member of our organization, you will play a critical role in conducting medical management and health education programs for customers on government health care programs.Key ResponsibilitiesConduct...

  • Manager of Nutrition Services

    3 weeks ago

    Chicago, Illinois, United States Marillac Stt Family Services Inc Full time

    Nutrition Services Manager Role at Marillac St. Vincent Family ServicesJOB TITLE: Nutrition Services Manager STATUS: Full TimeFLSA STATUS: Exempt CUSTOMARY HOURS: Monday to Friday, 8 hours per dayHOURS/WEEK: 40 hoursSALARY GRADE: 10DIVISION: Marillac St. Vincent Family ServicesDEPARTMENT: Program and ServicesDIRECT SUPERVISOR: Senior Director of Support...

  • Manager of Nutrition Services

    3 weeks ago

    Chicago, Illinois, United States Marillac Stt Family Services Inc Full time

    Nutrition Services Manager Position at Marillac St. Vincent Family ServicesJOB TITLE: Nutrition Services Manager STATUS: Full Time FLSA STATUS: Exempt CUSTOMARY HOURS: M-F, 8 hours/dayHOURS/WEEK: 40 hoursSALARY GRADE: 10DIVISION: Marillac St. Vincent Family ServicesDEPARTMENT: Program and ServicesDIRECT SUPERVISOR: Senior Director of Support Services...

  • Operations Service Manager

    19 hours ago

    Chicago, Illinois, United States Burlington Stores Full time

    OverviewWe are seeking a seasoned leader to join our team as an Operations Service Manager at Burlington Stores. As a key member of our store leadership team, you will be responsible for managing the overall operations of the store, including customer service, cash handling, and inventory management.Responsibilities:Manage the Customer Service and Cashier...

  • Area Operations Manager

    3 weeks ago

    Chicago, Illinois, United States Clear Investment Group Full time

    Specialized Real Estate Investment FirmCompany OverviewClear Investment Group is a specialized real estate investment firm focused on revitalizing and stabilizing distressed multi-family properties across various regions. Our mission is to enhance communities through strategic real estate investments. Our guiding principles include:Achieve ResultsEmbrace...

  • Customer Service Manager

    1 day ago

    Chicago, Illinois, United States Binny's Beverage Depot Full time

    Job SummaryThe Customer Service Manager at Binny's Beverage Depot is a key role that requires strong leadership and customer service skills. As a member of our management team, you will be responsible for creating a welcoming environment for customers, responding to their inquiries and needs, and providing guidance to staff to improve the customer...

Area Manager, Managed IT Services

5 months ago

Chicago, Illinois, United States Connection Full time
Area Manager, Managed IT Services

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Remote, IL

CONNECTION

At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers' IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we're a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose.

keywords: position summary,position details,communication,management,quality assurance,performance,support,knowledge,skills

Full Time

Salary Range: $95,000.00/Yr. - $115,000.00/Yr.

Overview:

Connection presents an exciting opportunity within our managed services division for an IT Area Manager. This role is a remote role. Join a top VAR with enticing benefits, including 3 weeks of paid time off, and excellent growth prospects.

The Area Manager, Managed Services works independently with little or no direct supervision under guidance of the Regional Director Managed Services utilizing independent judgment and discretion in selection, development and coordination of methods within a broad framework. The Area Manager ensures managed and life cycle services are delivered and executed, accurately and effectively, per contract specifications with guidance from the Regional Director, Managed Services. The Area Manager provides direct supervision to Engagement Managers and other select individuals. He/she may be required to support accounts directly and is responsible for all legacy and new account personnel in their region. The Area Manager is accountable for all new managed service opportunities in their area and maintains the client relationships of assigned accounts. The Area Manager works with Service leadership to develop and enforce existing procedures and processes for service deliverables, service level agreements, KPIs, continuous improvement, re-competes, ongoing performance reviews, P&L management and works with his/her Account Managers to ensure customer satisfaction and account retention. The Area Manager assists in the capture of key service metrics, report generation and participates in related internal and external meetings. The Area Manager ensures the execution of the support methods and practices required by the Regional Director, Managed Services.



Responsibilities:
  • Provides leadership to staff, includes hiring, mentoring, guiding, and advising on terminations as needed in conjunction with HR representative.
  • Manages Engagement Managers and/or technicians directly.
  • Completes performance evaluations and performance improvement plans as needed.
  • Continually reviews staffing requirements in regard to their productivity, profitability, performance and utilization.
  • Ensures required technical certification levels.
  • Establishes succession planning for all key personnel.
  • Manages all third-party resources associated with services performed in his/her region.
  • Enforces and ensures resource training per company policy and the specific Scope of Work.
  • Manages resource availability and associated coverage for PTO, holidays and related periods of resource absence.
  • Drives corrective action plans for non-performing staff in alignment with HR policies.
  • Maintains/expands customer relationships through:
    • Frequent interaction.
    • Providing proactive recommendations with staffing or operational processes.
    • Continuous improvement of methods of execution.
    • Acts as point of contact above Engagement Manager for escalations.
    • Ensures escalation process and management is enforced and functional.
    • Drives Root Cause Analysis of any repeated critical or high severity non-performance.
    • Single point of contact for all billing issues.
    • Disputes resolution management.
    • Assists in identifying and supporting capture of new service business.
    • Supports account re-competes.
    • Service level management for accounts under management.
  • Develops standard operating procedures for use across the Lifecycle and Managed Services business.
  • Continually assesses, refines and implements service delivery processes and procedures.
  • Participates in internal executive staff meetings and associated activities as required.
  • Assists in the capture of key service metrics and generates reports.
  • Performs all other duties or special projects as assigned.


Requirements:
  • Core IT infrastructure knowledge.
  • Working knowledge of ITSM/ITIL principles.
  • Familiarity with current service management tools and functionality-Service Desk, Network Operations, Depot, Dispatch and Diagnostic Tools.
  • High level of proficiency with the Microsoft Office suite of products, including Outlook, Excel, PowerPoint, Word & Teams.
  • Advanced negotiation skills with ability to develop Statements of Work and Master Service Agreements.
  • Effective Cost modeling skills in particular for Lifecycle and/or Managed Services.
  • Ability to manage sensitive and confidential matters.
  • Advises on our own infrastructure requirements to further the business initiatives.
  • Multi-tasking abilities.
  • Ability to communicate effectively with both internal and external clients at all levels.
Min

USD $95,000.00/Yr.

Max

USD $115,000.00/Yr.

EOE/Minorities/Females/Vet/Disabled