Current jobs related to Sr. Customer Success Manager - Boston - Avant-garde Health

  • Customer Success Manager

    4 weeks ago

    Boston, United States Axon Enterprise Inc Full time

    The Customer Success Manager owns the post-sales experience between Axon and our small-market customers, driving value realization and return on the clients investment. Successful Customer Success Managers are technology-savvy individuals that partn Manager, Customer, Technology, Retail, Benefits, Support

  • Customer Success Manager

    1 week ago

    Boston, Massachusetts, United States LinkSquares Full time

    Customer Success ManagerAt LinkSquares, we're on a mission to help our customers grow by delivering best-in-class services and support. As a Customer Success Manager, you'll play a critical role in achieving this goal by leading a team of Customer Success Managers (CSMs) and driving the vision for our customer experience.Responsibilities:Manage a team of...

  • Customer Success Manager

    1 week ago

    Boston, Massachusetts, United States Smartsheet Full time

    Job SummarySmartsheet is seeking a highly skilled Manager of Customer Success to join our team. As a key member of our Customer Success organization, you will be responsible for leading a team of Customer Success Managers and partnering with internal teams to execute on our company vision.This is a unique opportunity to make a significant impact on our...

  • Customer Success Manager

    3 days ago

    Boston, Massachusetts, United States Seekup Strategies Full time

    Customer Success ManagerAt Seekup Strategies, we are seeking a dedicated Customer Success Manager to manage and optimize the customer experience through a customer-centric approach, ensuring retention, expansion, and overall satisfaction.Key Responsibilities:Provide an exceptional customer experience by adopting a customer-first mindset.Take ownership of all...

  • Customer Success Manager

    2 weeks ago

    Boston, Massachusetts, United States BOARD International Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at BOARD International. As a key member of our organization, you will be responsible for driving customer success and growth through strategic planning, account management, and relationship-building.Key ResponsibilitiesDevelop and execute customer success plans to drive...

  • Customer Success Manager

    4 days ago

    Boston, Massachusetts, United States Board International Full time

    Job DescriptionAt Board International, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer success and growth through strategic planning, account management, and relationship building.Key Responsibilities:Develop and execute customer success plans to drive...

  • Customer Success Manager

    1 week ago

    Boston, Massachusetts, United States Amwell Full time

    Customer Success ManagerAmwell is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our products, and driving growth and retention.Key...

  • Customer Success Manager

    1 month ago

    Boston, United States IP Fabric Full time

    About IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and...

  • Customer Success Manager

    3 weeks ago

    Boston, Massachusetts, United States TetraScience Full time

    About TetraScienceTetraScience is a pioneering Scientific Data and AI Cloud company dedicated to revolutionizing the scientific landscape. Our mission is to accelerate and improve scientific outcomes by harnessing the power of open, purpose-built, and collaborative scientific data and AI.Job DescriptionWe are seeking a highly skilled Customer Success Manager...

  • Customer Success Manager

    1 week ago

    Boston, Massachusetts, United States Rhapsody Full time

    About RhapsodyRhapsody is a leading provider of healthcare IT solutions, dedicated to accelerating innovation and improving outcomes through seamless data exchange and quality solutions.Job SummaryThe Customer Success Manager will play a pivotal role in ensuring customer satisfaction and driving long-term business relationships. This individual will oversee...

  • Customer Success Manager

    2 weeks ago

    Boston, Massachusetts, United States Smartsheet Full time

    About the RoleSmartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools.We're revolutionaries - so for us changing the way the world works is all in a day's work.As a Manager of Customer Success, you will manage a team of...

  • Customer Success Manager

    3 days ago

    Boston, Massachusetts, United States Verve Full time

    About VerveVerve is a pioneering company that is revolutionizing the wearable solutions industry by empowering individuals to move freely and safely. We are seeking a highly skilled and dedicated Customer Success Manager to drive our commercialization and go-to-market strategy.This role offers a unique opportunity to work with a talented team of experts who...

  • Customer Success Manager

    4 days ago

    Boston, United States One Door Full time

    We are seeking a passionate Customer Success Manager to partner with our customers to drive long-term growth and success with One Door. As part of the Customer Success Team, you'll focus on retaining and growing our customer base. With a tailored plan for each customer, you will build and nurture deep relationships with customers and executives that create...

  • Customer Success Manager

    1 week ago

    Boston, Massachusetts, United States BOARD International Full time

    At Board International, we're looking for a Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for retaining, building, and growing our current customer base.Working closely with our sales teams and acting as a bridge between various teams, you will ensure that our customers are up for success....

  • Customer Success Manager

    2 weeks ago

    Boston, Massachusetts, United States Spiro Services Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at Spiro Services. As a key member of our organization, you will play a crucial role in strengthening and maintaining our customer relationships, ensuring their ongoing success.Key ResponsibilitiesBe the primary point of contact for customers, providing exceptional support...

  • Customer Success Manager

    2 weeks ago

    Boston, United States Board Full time

    At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What’s been key...

  • Customer Success Manager

    3 weeks ago

    Boston, United States Board Full time

    At Board, we power financial and operational planning solutions for the worlds best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. Whats been key to...

  • Customer Success Manager

    2 weeks ago

    Boston, Massachusetts, United States OneSpan Full time

    Job Title: Customer Success ManagerAt OneSpan, we're reimagining trust to help businesses thrive by enabling secure, compliant, and frictionless digital agreements and transactions. We're looking for a Customer Success Manager to join our growing North American team.Key Responsibilities:Ensure customers derive value from their investment in OneSpan's...

  • Customer Success Manager

    3 weeks ago

    Boston, Massachusetts, United States Threat Stack, Inc Full time

    Protecting the Cloud-Based Businesses You Use Every DayAt Threat Stack, Inc, we're on a mission to safeguard the cloud-based applications and businesses you rely on. As a Customer Success Manager, you'll play a vital role in ensuring our customers get the most out of our product.Key Responsibilities:Deliver exceptional customer experiences by empathizing...

  • Customer Success Manager

    4 days ago

    Boston, Massachusetts, United States Rhapsody Full time

    About Rhapsody:Rhapsody is a leading healthcare IT company that aims to accelerate innovation by easing data access burden. Our mission is to change the way healthcare data is exchanged between providers and health insurance companies.We provide data exchange and data quality solutions that enable information to move seamlessly from one system to another....

Sr. Customer Success Manager

2 months ago

Boston, United States Avant-garde Health Full time

Title: Sr. Customer Success Manager

Focus Area: Hospital Financial and Quality Performance Improvement

Avant-garde Health is seeking a leader in healthcare performance improvement to join our dynamic team. You will collaborate closely with hospital executives and clinicians, utilizing our cutting-edge technology and data analytics to identify opportunities for enhancing care processes, reducing costs, and improving outcomes. While not required, we especially encourage candidates with backgrounds in hospital management, performance improvement, healthcare consulting, and/or industrial engineering to apply. We are looking for candidates who are passionate about bringing their unique perspectives and expertise to drive impactful change within our client hospitals. Your role will be pivotal in fostering long-term relationships with our clients, serving as a trusted partner in their journey towards delivering higher quality, more cost-effective healthcare.

Responsibilities:

  • Utilize Avant-gardes analytics platform to uncover client-specific insights and opportunities for performance improvement.
  • Collaborate with physicians, perioperative directors, supply chain leaders, nursing and other roles within hospitals and ASCs to prioritize and develop action plans based on identified opportunities.
  • Present compelling insights and recommendations to client stakeholders
  • Manage and nurture relationships with multiple stakeholders within client organizations, serving as a trusted advisor.
  • Participate in new client onboarding and training sessions.
  • Monitor client engagement and track key metrics to measure value creation.
  • Drive client growth by extending solutions into new locations or clinical specialties.
  • Contribute to building a learning community among Avant-gardes client base through webinars and discussions.
  • Hybrid location (approximately 2 days/wk in Boston office and 3 days/wk from home)
  • Travel to client sites for in-person meetings with executives, physicians, etc (~15% travel)

Qualifications:

  • Graduate degree required: MBA, MHA, MPH, or equivalent.
  • 7+ years of experience in healthcare delivery/operations, management consulting, or related fields.
  • Prior hospital experience with C-level stakeholders.
  • Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
  • Proficiency in data manipulation and analysis using Excel
  • Excellent communication and presentation abilities.
  • Ability to thrive in a fast-paced startup environment.