IT Change Analyst

1 week ago

Greenville, United States Spero Technology Full time
Day to day description of role -
  • Review and processing of all change requests to ensure proper thoroughness, prioritization (risk and impact), scheduling, and compliance with the PTC Change Management Process within the BMC Remedy ITSM Application.
  • Provide assistance with updating and maintaining Change Management templates, system user access, training users concerning the use of the Change Management tools and processes.
  • First level support for general change management questions and processing of requests.
  • Prepare and communicate weekly change broadcasts and communications to the Change community.
  • Build strong relationships with PTC stakeholders
  • Minimum requirements of role
  • Must have basic understanding of information technology principles, and an understanding of mid-tier applications, database, and telecommunications systems.
  • Fundamental concepts, practices, and procedures of IT Service Management best practices.
  • General ITIL Configuration Management and Release Management skills are helpful.
  • Strong organizational, communication, and time management skills.
  • Work independently as well as collaboratively within a team environment.
Preferred requirements of role
  • Experience applying ITIL centric change management processes and tools to support change request activity from various application, operational, and development support groups.
  • Experience with Change Management tools such as BMC Remedy or ServiceNow.
  • Experience with querying information, and developing reports using reporting tools such as Tableau, SAP Business Objects, etc.
  • Functional knowledge of a Configuration Management Database (CMDB) as well as conceptual relationship of configuration items.
Compensation: $28.00 - $33.00 per hour

We'll get you where you want to go

Choosing the right staffing company is challenging. You need someone who can do more than point you to a job listing; you need a true partner. When you work with Spero™, you get an entire team of recruiting professionals who know your industry, listen to what you want and will look out for your best interests. This includes:
  • Help navigating through the confusing client hiring process
  • Knowledge and skill to help you avoid land mines throughout the hiring process
  • Help preparing for each step of your interview process
  • A behind-the-scenes advocate to help you stand out from other candidates
  • Career guidance
  • Career openings you can't find anywhere else

Whether you're actively looking for new opportunities or not, we want to get to know you. What do you want out of your next job? What do you want out of your career? What do you want out of life? Wherever you want to go, we can help you get there.

Call us. Let's talk. We can't wait to meet you.

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