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Contact Center Support Expert

2 months ago

Fort Myers, United States Insite Managed Solutions Full time
*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Curious? Come Collaborate with Us and Deliver Excellence

Full-Time, In-Office 5220 Summerlin Commons Blvd, Fort Myers, FL 33907, Suite 200A - Training starts Monday, September 16th

Why Insite you ask? $17 hourly, performance bonus eligible post 60 days (not sales-based), 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more) eligibility within one month of start date, and paid company holidays. Also, while delivering Excellence to our employees and clients, we also like to have fun Snacks, community volunteering, potlucks, theme days, games, clubs, and not to forget Hawaiian Fridays

Insite helps people win by improving, optimizing, and innovating the human processes and systems required to deliver enriching experiences

Come join the 3x J.D. Power certified program recognized for providing an "An Outstanding Customer Service Experience" for Phone support*

This Contact Center Support Expert position provides customer service and troubleshooting support for Delta Faucet Company products via telephone, such as faucets, fixtures, etc. You will utilize critical thinking skills to provide support services to customers such as consumers, plumbers, and dealers with varying levels of faucet and fixture knowledge. As a Contact Center Support Expert, you will support various call types, including several different contact types such as phone, email, text message, and social media. This position will handle customer interactions by delivering a "Best in Class" approach. You will accomplish this by responding quickly on the telephone with intelligence and etiquette.

What you will bring to the table:
  • Availability to work Monday - Friday 8 am - 6 pm and Saturday 9 am -6 pm EST
  • Ability to work in-office 100% of the time
  • Availability to work weekends and holidays
  • Ability to quickly identify a customer's challenge and provide an appropriate solution
  • Ability to work in a stationary cubicle environment that requires sitting for long periods
  • Superior customer service, patience, and communication skills
  • Comfortable with technology and possess the ability to navigate within multiple systems, multiple screens, etc.
  • Proficient typing skills
What you may bring to the table:
  • Interest or experience in DIY home repair


Learn more about our amazing partner, Delta Faucet Company, at About Delta Faucet Company

*J.D. Power 2024 Certified Customer Service ProgramSM recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit What is a J.D. Power Award?.