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Customer Experience Representative

2 months ago

Salt Lake City, United States Silacins Full time

Responsibilities: As a Customer Experience Representative, you will assist customers via telephone support in a friendly, professional, and knowledgeable manner. This role requires patience, empathy, and listening skills to handle all requests and concerns. Occasionally, there will be complaints or complex problems, which allows development in conflict resolution and team collaboration. Some administrative duties are intertwined in the role of a Customer Experience Representative. These duties may include research and resolutions of situations that vary in nature. SILAC provides ongoing training to enhance the knowledge and accuracy in responding to inquiries of diverse complexity. SILAC is looking for a detail-oriented individual that possesses the technical know-how to update our systems and utilize reports for fraud, privacy issues, complaints, and suggestions. Requirements: High school diploma or GED 1 year in customer service from educational, professional training, or work experience Experience with PC applications, such as MS Word, MS Excel, and Outlook

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