Customer Service Representative
3 weeks ago
As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People Customers Trust The Customer Service Representative is responsible for providing superior service to customers.This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders.Additionally, the Customer Service Representative is responsible for resolving complaints and requests for billing adjustments. Principle Accountabilities Receive, process, and track assigned orders through to scheduling.Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing. Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts. Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples. Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints. Maintain organized customer files. Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed. Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end. Basic Requirements Education equivalent to high school diploma required. Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships. Strong working knowledge of computer systems including experience with experience with Microsoft Word, Excel, and Outlook. Preferred Requirements Associates degree or college business coursework. Previous experience using automated order entry system. Previous experience in the manufacturing sector, containerboard and corrugated packaging industry. Knowledge, Skills & Abilities Strong attention to meeting and exceeding customer expectations. The ability to network and build relationships with individuals of various experience and corporate positions. Strong active listening and evaluating skills. Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports. Able to work in a fast paced, deadline-oriented environment and handle multiple requests simultaneously. Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone. Strong organizational skills with the ability to handle numerous details, deadlines, and requests. Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers. Able to work flexible hours or overtime as needed. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer – Veterans/Disabled and other protected categories. Apply Now #J-18808-Ljbffr
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Customer Service Representative
3 weeks ago
Oklahoma City, United States Customer Labs Full timeDexter, a premier manufacturer and distributor of axles, suspension, brakes, doors, venting products, trailer parts and accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets, has an opportunity for a Customer Service Representative, National Accounts at our distribution...
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Customer Service Representative
3 weeks ago
Salt Lake City, United States Paramount Acceptance Full timeDescription About Us: Paramount Acceptance is a leading software and billing services provider for gyms across the country. With new features being developed, Paramount continues to expand its presence in the health and fitness industry. Working at Paramount Acceptance, you will experience motivating bonuses, rapid growth opportunities, and a great work...
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Customer Service Representative
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Salt Lake City, United States elevatorbuyers Full timePosition Title: Customer Service Representative Reports To: Customer Service Manager Overview: Under the direction of the Customer Service Manager, the Customer Service Representative will be responsible for delivering an exceptional customer experience by demonstrating the ability to connect with customers and provide solutions to their needs. This position...
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Customer Service Representative
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Salt Lake City, United States Corbotras lochi Full timePosition Title: Customer Service Representative Reports To: Customer Service Manager Based In: Katowice, Utah Overview: Under the direction of the Customer Service Manager, the Customer Service Representative will be responsible for delivering an exceptional customer experience by demonstrating the ability to connect with customers and provide solutions to...
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Customer Service Representative
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Salt Lake City, United States Kentbondart LC. Full timePosition Title: Customer Service Representative Reports To: Customer Service Manager Based In: Vilniaus r, Utah Overview: Under the direction of the Customer Service Manager, the Customer Service Representative will be responsible for delivering an exceptional customer experience by demonstrating the ability to connect with customers and provide solutions to...
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Customer Service Representative
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Salt Lake City, United States Ceremoniallipcolor Full timePosition Title: Customer Service Representative Reports To: Customer Service Manager Overview: Under the direction of the Customer Service Manager, the Customer Service Representative will be responsible for delivering an exceptional customer experience by demonstrating the ability to connect with customers and provide solutions to their needs. This position...
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Customer Service Representative
2 months ago
Salt Lake City, United States Federal Recovery Services Full timeJob Type Full-time, Part-time Description About Us: Paramount Acceptance is a leading software and billing services provider for gyms across the country. With new features being developed, Paramount continues to expand its presence in the health and fitness industry. Working at Paramount Acceptance, you will experience motivating bonuses, rapid growth...
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Customer Service Representative
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Salt Lake City, United States U-Haul Full timeLocation: 415 W 2100 S, Salt Lake City, Utah 84115 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
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Customer Service Representatives
3 weeks ago
Salt Lake City, United States Hartung Glass Industries Full timeSalary: $19-$21 per hour. As a Customer Service Representative, you will play a crucial role in managing a high volume of customer interactions, processing orders and estimates, and performing essential administrative duties. We are looking for an individual with a strong attention to detail, excellent multitasking skills, and a dedication to delivering...
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Customer Service Representative
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Salt Lake City, United States Interiorworx Full time $19 - $22Krosswood Doors is a leading provider of high-quality interior and exterior doors. We pride ourselves on delivering exceptional products and outstanding customer service to homeowners, contractors, and distributors across the nation. Our commitment to excellence has made us a trusted name in the industry.We are seeking a Customer Service Representative in...
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Customer Service Representative
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Salt Lake City, United States Mohawk Industries Inc Full timeJoin the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to...
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Customer Service Representative
3 months ago
Salt Lake City, United States Moog Full time**Moog Medical Devices Group** is looking for a **Customer Service Representative** to support our team in **Salt Lake City, Utah** * **Job ID:** 220764 * **Category:** Customer Service * **Location:** Salt Lake City, UT * **Employment Type:** Full Time Regular **Privacy Preference Center** ** Manage Consent Preferences** Always Active
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Customer Service Representative
3 weeks ago
Salt Lake City, United States Net2source Full timeTitle: Customer Service Representative Duration: 06+ Months with possible extensions Location: Salt Lake City, UT Qualifications: 2-3 years related customer service experience or fraud experience Strong understanding of the customer service experience Strong written and verbal communication skills Positive attitude and enjoys problem solving Proficient...
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Customer Service Representative
2 weeks ago
Salt Lake City, United States Net2Source Inc. Full timeTitle: Customer Service RepresentativeDuration: 06+ Months with possible extensionsLocation: Salt Lake City, UTQualifications:2-3 years related customer service experience or fraud experienceStrong understanding of the customer service experienceStrong written and verbal communication skillsPositive attitude and enjoys problem solvingProficient with...
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Customer Service Representative
2 weeks ago
Salt Lake City, United States Net2Source Inc. Full timeTitle: Customer Service RepresentativeDuration: 06+ Months with possible extensionsLocation: Salt Lake City, UTQualifications:2-3 years related customer service experience or fraud experienceStrong understanding of the customer service experienceStrong written and verbal communication skillsPositive attitude and enjoys problem solvingProficient with...
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Customer Service Representative
4 weeks ago
Salt Lake City, United States Net2Source Inc. Full timeTitle: Customer Service RepresentativeDuration: 06+ Months with possible extensionsLocation: Salt Lake City, UTQualifications: 2-3 years related customer service experience or fraud experience Strong understanding of the customer service experience Strong written and verbal communication skills Positive attitude and enjoys problem solvingProficient with...
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Customer Service Representative
2 months ago
Salt Lake City, United States Bedrosians Full timeVision Statement for the Position You are the face of the company. You have the opportunity to build relationships with clients and provide solutions to ensure their vision is realized and enhance their buying experience. Job Overview Customer Service Representatives are responsible for assisting all customer segments including retail, contractor,...
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Customer Service Representative
2 months ago
Salt Lake City, United States Pritika Singh-District Office Full timeJob DescriptionJob DescriptionAn established Insurance Agency is looking for a full-time Customer Service Representative. Compensation starts $18 + based on experience. Must have a valid Property and Casualty for the state of Utah. Position also provides opportunities to earn additional compensation/commission by cross-selling additional insurance products...
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Customer Service Representative
7 days ago
Salt Lake City, United States Hirschbach Motor Lines Full timeJob DescriptionJob DescriptionAs a Customer Service Representative with Hirschbach your expectation is to communicate with Hirschbach’s customer base in all matters related to handling their freight. The Customer Service Representative’s duties include booking freight, processing orders, monitoring service, optimizing loads, accommodating customer needs...
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Customer Service Representative
3 weeks ago
Salt Lake City, United States Just Right Air Full timeDescription Who We Are We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Salt Lake City. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we...
