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Salary: $65-75K Company Summary: A global, specialty pharmaceutical group with an impressive track record is seeking a motivated and talented point of contact for incoming patient communication. With empathy and high emotional intelligence, the ideal candidate will be responsible for fielding non-clinical patient queries, referring patients and family members to nearby hospitals and medical centers, and following up on treatment statuses. ***** Candidate must be based in SF to be considered.***** The Patient Relations Specialist will be responsible for: Receiving inbound calls/emails and performing outbound calls to patients and family members regarding treatment and non-clinical inquiries Escalating inbound calls/emails to relevant cross functional teams Reporting into the Director, North America Operations and collaborating with members of the clinical, financial specialist, safety, and other related teams Refer new and existing patients to the Patient Assistance Program Using Salesforce and Excel to analyze and report weekly on changes in treatment status and statistics Requirements: AT LEAST 2 years of experience in health care setting High emotional intelligence and ability to think on your feet Experience with data management and analytics Understanding of HIPAA laws and compliance Proficient in Customer Relationship Management (CRM) Self-motivated, can work independently if necessary A Bachelor's degree in Communications, Healthcare, Biological Sciences, Nursing, Pharmacy or a related discipline Benefits: Competitive salary with benefits High degree of commercial exposure early in your career Being a part of team whose work directly aims to improve the quality of people's lives Great work-life balance If you are interested in this Patient Relations Specialist opportunity, please feel free to send your CV #J-18808-Ljbffr
