Client Services Manager
1 month ago
Job DescriptionBecome a champion for children's health with a career at CHA. We serve with purpose and passion to help 220 member children's hospitals improve kids' health and well-being.Where You'll WorkThis position is based in our Lenexa, Kansas office. We leverage a hybrid working model working three days in the office, two days optional remote work.What You'll Do The Member Relations Manager role is responsible for managing key member relations' operational activities, including membership recruitment, retention, and engagement. Other responsibilities include the application and annual dues processes, documentation and reporting of membership contacts, participation, and activities within the Customer Relationship Management system (CRM), and supporting and leading efforts for coordinated membership tracking and communication across Children's Hospital Association (CHA).Serve in an account management role for a select portion of the membership, building relationships, understanding challenges and opportunities, and serving as point person.Manage new membership requests and application process, identifying and prioritizing organizations for recruitment and assisting with questions and information gathering.Ensure completion of annual membership dues invoicing and collection processes.Facilitate requests regarding the organization, membership, and available programs, products, and services.Manage the onboard and off-board processes for new organizations and associated contacts through emails, phone calls, and virtual meetings.Manage and update contact and organizational record changes within the CRM.Monitor key metrics and develop and execute strategies for recruiting new members and retaining current members.Create, develop, and monitor program, product and service reports, participation reports, key staff contact reports, and other tracking mechanisms to support member relations strategy.Collaborate with key individuals across the organization, within the membership, and among external stakeholders managing member relations activities.Act as the primary liaison for key hospital constituents ensuring continuous updates on their strategies, challenges, needs, contacts, satisfaction levels, potential opportunities, etc.Experience and SkillsWhat You'll Bring to CHAAny combination of education and experience providing the required skill and knowledge is qualifying.Bachelor's degree and minimum of five years of professional experience in membership, member engagement, leadership support, or committee support.Advanced knowledge of Customer Relationship Management programs. Salesforce knowledge is preferred.Knowledge of the health care industry, including key terms.Strong analytical skills. Ability to collect, synthesize, and leverage engagement data.Strong knowledge of effective marketing strategies and practices.Excellent interpersonal and relationship-building skills. Natural ability to make connections between ideas and/or people.Excellent written, oral, and interpersonal communication skills in a variety of mediums including email, phone, virtually, and in person.Strong organizational and project management skills. Attention to detail.Ability to work autonomously and within a team environment.Knowledge of Microsoft Word, Excel, PowerPoint and Outlook and Teams applications.Our Perks and Benefits:Competitive total compensation packageMedical, dental and vision insuranceRetirement Savings program with generous company contributionHybrid working modelHealth Savings Account with company contributionWellness programPaid time off and personal days8 paid holidaysPaid Parental LeaveAnd moreMore About CHADiversity, Equity, and InclusionCHA is committed to advancing diversity, equity and inclusion within our organization, our membership, the care delivery of children's hospitals and their communities and through the federal policymaking environment. With children's hospitals we strive to ensure organizational cultures where everyone feels valued and actively participates in the mission of our organizations. Racism stands firmly in the way of improving children's health. We remain vigilant in our quest for a diverse and inclusive community and in standing against racism and discrimination wherever it exists.Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, and protected veteran status, or disability status.Visa sponsorship is not available for this position.
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