Customer Service Representative

1 month ago

Oceanside, United States Budget Blinds of North County San Diego Full time

Benefits:

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

As a key part of our team's success, Budget Blinds is currently looking for someone energetic to complete our office. This includes scheduling appointments, customer help and follow-up and working with our vendors.

We also offer a very competitive bonus program

As the face of the company, you will be responsible for greeting visitors, answering phones, and assisting customers with setting up appointments. You will need an outgoing personality and be able to provide excellent customer service. We don’t take ourselves too seriously, but we take our jobs very seriously. You should be highly organized and have strong attention to detail as well as be able to work independently and prioritize projects.

Administrative duties include but are not limited to booking in-home and showroom consultations, preparing necessary documents or items for sales and installation teams, and overall customer support pre and post-sale.

Benefits/Perks

Career Advancement Opportunities (We promote from within the company)

Competitive salary

Quarterly Bonuses

6 paid holidays

Paid vacation time

Paid sick time

Health insurance

Dental insurance

Vision coverage

M - F (Flexible scheduling for the right candidate)

Small family business

Responsibilities

Greet customers upon entering the showroom with a friendly welcome

Understand customers’ requests and respond with the appropriate action which may include

Following up on existing orders

Setting up in-home consultations

Manage and organize office tasks as assigned

Answer business phones and handle requests

Execute defined procedures/processes to eliminate errors and keep the office organized

Effectively use office software(s) to

Schedule appointments

Manage product delivery and installation

Manage office supplies and orders as necessary

Resolve customer reported issues or escalate

Follow up with suppliers, customers, and colleagues regarding issues or questions

Distribute communications to the team as necessary

Qualifications

Previous sales or customer service experience preferred

Working knowledge of office software and equipment

Thorough understanding of office management procedures

Excellent organizational and time management skills

Analytical abilities and aptitude in problem-solving

Excellent written and verbal communication skills

Proficiency in MS Office and technology overall

Able to multitask in a fast paced environment

Founded in 1992 with a family atmosphere, Budget Blinds is the #1 provider of custom window coverings in North America. Today, there are more than 1,300 Budget Blinds franchise territories serving 10,000 cities across North America, installing 50,000 window treatments per week We offer custom solutions that consumers cannot get anywhere else, including blinds, shades, shutters, drapery, and smart home solutions.

The positions on this website, unless otherwise indicated, are posted by Budget Blinds franchisees. Budget Blinds franchises are independently owned and operated businesses and if you accept a position with a Budget Blinds franchisee, you are employed by that franchisee, and not by franchisor HFC Budget Blinds LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Budget Blinds LLC and its parents and affiliates have no input or involvement in such matters. HFC Budget Blinds LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Budget Blinds franchisee posting the position.

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