Account Manager

4 weeks ago

Arlington, United States The Health Management Academy Full time

About The Academy: 

The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation.   

The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you 

Position Summary: 

Account Managers on our Member Development team work to engage, renew, and grow our membership while providing excellent service to current Academy members. Successful account managers focus on serving and renewing current members while expanding the reach of THMA by seeking opportunities to expand members’ portfolios. 

Primary Job Duties: 

  • Accountable for onboarding new members and setting up relationships for long-term success, with a focus on the first 90 days 

  • Partner with CXO & VP-level Executive Sponsors to assess the strategic priorities, challenges, and opportunities within the health system and/or Industry company space and effectively map to THMA solutions 

  • Partner with internal Educational Services & Delivery Services teams to effectively segment and prioritize accounts to ensure strong NPS and achievement of member success metrics 

  • Drive accountability against account plans, identify operational efficiencies and ensure contract quality assurance to optimize renewal performance 

  • Drive revenue growth in the territory through the development of enterprise-level relationships, proactive identification of growth opportunities, and execution on cross-sell in existing member accounts.  Some cross-sell opportunities will be independently owned. Others will require partnership with a member of the sales team 

  • Collaborate with internal stakeholders on productizing offerings in the Health System and Industry company markets 

Minimum Qualifications: 

  • Bachelor’s degree required 

  • 4+ years’ experience in a Business Development or Account management role 
  • Experience with renewals and contract management 

  • Knowledge of or interest in learning healthcare industry content and trends  

Interpersonal Skills & Attributes: 

  • Collaborative  

  • Ownership of commercial conversations 

  • Persistent 

  • Customer-focused 

  • Strategic problem solver 

  • Ability to influence others at senior levels 

  • Self-directed and resourceful 

  • Excellent communication and client facing skills 

  • Excellent organizational skills 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required talk and hear. Specific vision abilities required by the job include close vision, and distance vision, and the ability to work with screens or monitors for prolonged periods of time. This position is primarily a sedentary job where the team member will be seated for the majority of the day.  

Notice of Equal Opportunity Employment: 

The Health Management Academy is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, THMA will provide reasonable accommodation for qualified individuals with disabilities. THMA’s goal is for our people to reflect the communities in which we live and serve and to ensure representation of women, people of color, veterans and individuals with disabilities in our organization. 


Compensation:
Pay starting from $70,000 and up per year plus bonus and benefits

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