Senior Data Analyst

4 weeks ago


Peachtree Corners, United States CareerBuilder Full time

USAN, Inc. is a leading provider of Cloud Contact Center Solutions with over 30 years of experience enabling

CCaaS

transformations and empowering businesses to deliver exceptional omnichannel customer experiences. With a strong focus on innovation and customer success, USAN offers a comprehensive suite of

CCaaS

solutions that enable organizations to

optimize

their contact center operations and drive superior outcomes.

Overview:

Our corporate office is in Atlanta Georgia, but we are a multi-cultural multi-national team of remote workers. We set aside hours of 9am-1pm EST for meetings and working sessions for our Europe and West coast employees. We are constantly trying to improve our products and services. Learning and training

on

new technologies

. We have a very close-knit group of people who work very closely with each other for the success of our customers.

We are

actively seeking a

self-motivated person who wants to work with two scrum teams

that

are a tight-knit hybrid group of

BA

s

,

engineers

and developers. The teams

are responsible for

our

industry leading AWS

SaaS products

that focus on providing a better experience for customers and customer service agents

. We are a multi-cultural team that works through collaborative online tools such as MS Teams and Slac

k. We are seeking an individual that is comfortable working within

a team-centric solutioning and development philosophy

that looks for creativity and input into

new and innovative ways to bring value to our customers

. We

leverage

Scrum for our team's organization. Our ideal candidate will be passionate about collaborating with other teams to help us migrate our

legacy customers

to an enterprise-class

AWS SaaS offering

. We are looking for someone who can create data modeling but also has the hands-on experience to articulate requirements effectively and concisely to talented developers who do not have a data background.

Responsibilities:

Develops and manages information to support corporate decision making.

Manages and improves existing reporting systems.

Performs complex analyses.

Conducts and

facilitates

(and educates and trains on) analyses, issues identification, organizational risk assessment, and decision-making processes.

Provides consulting and analytic services to leadership.

Provides technical support and mentoring and training to less-senior analysts.

Develops

methodology

and processes for prioritization and scheduling of projects.

Analyzes problems and

determines

root causes.

Defines company data assets (data models)

Hands on knowledge preferred.

Works closely with all business units,

Developers

and engineering teams to develop strategy for long term data platform architecture.

Preferred

Qualification

s

:

Advanced analytical knowledge of data

Conducting big data analysis

Developing software and data models

Developing algorithms

Business analysis

Business process modelingenterprise to department level

Process oriented with great documentation skills

Bachelor's degree in business administration, economics, computer science, management information systems, or related field or equivalent related experience

Five+ years data analyst or related experience, including

proficiency

with analytical software or equivalent related education.

Proficiency

in statistics, data analysis, and research methods

Demonstrated knowledge of and skill in adaptability, decision making, customer service, interpersonal relations, oral communication, problem solving, project management, quality management, teamwork, written communication, group presentations, group process facilitation, influence, results orientation, strategic thinking, and team building

Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications

Practical hands-on skills in provisioning and administering solutions.

If you are a seasoned

Data Analyst

with

a track record

of success in

building data

view

that highlight business friction/cost as well as clear

visualization of business performance and success,

we encourage you to apply. Join our team and be a key contributor to our growth and success.

Job Benefits:

401(k)

Dental insurance

Flexible schedule

Health insurance

Health savings account

Paid time Off

Vision insurance

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