Contact Center Technician
1 week ago
Hi,
We have an immediate opening with one of our direct client, please find below the job description. Let me know if you are interested.
Role: Contact Center Technician
Location: Agoura Hills, CA
Duration: Long term Contract (potential to go PERM eventually)
Type:W2
100% Work from Office
Responsibilities:
The Contact Center Technician provides customer facing support to Pennymac external and internal customers for technical needs using our web-based suite of tools and resources. As the Contact Center Technician, your responsibilities will include assisting with account management, website and data tool maintenance/enhancement, and project management support.
The Contact Center Technician will:
- Support client websites, and Pennymac web-based services through telephone, e-mail and chat
- Troubleshoot issues and feedback by existing Users and/or development teams
- Interact with external and internal customers to provide a high level of customer satisfaction and support
- Assist with Feature Updates to Existing Users
- Support Deployment of New Reports from Staging to Production environments
- Performs other related duties as required and assigned
- Demonstrates behaviors which are aligned with the organizations desired culture and values
Qualifications:
- 1-3 years of related work experience providing user support services and training for a data tool or technology platform
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Ability to comprehend, research, and summarize information to respond to user questions
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