Contact Center Technician

2 weeks ago


Agoura Hills, United States iSpace, Inc. Full time

Hi,

We have an immediate opening with one of our direct client, please find below the job description. Let me know if you are interested.

Role: Contact Center Technician

Location: Agoura Hills, CA

Duration: Long term Contract (potential to go PERM eventually)

Type:W2

100% Work from Office

Responsibilities:

The Contact Center Technician provides customer facing support to Pennymac external and internal customers for technical needs using our web-based suite of tools and resources. As the Contact Center Technician, your responsibilities will include assisting with account management, website and data tool maintenance/enhancement, and project management support.

The Contact Center Technician will:

  • Support client websites, and Pennymac web-based services through telephone, e-mail and chat
  • Troubleshoot issues and feedback by existing Users and/or development teams
  • Interact with external and internal customers to provide a high level of customer satisfaction and support
  • Assist with Feature Updates to Existing Users
  • Support Deployment of New Reports from Staging to Production environments
  • Performs other related duties as required and assigned
  • Demonstrates behaviors which are aligned with the organization’s desired culture and values

Qualifications:

  • 1-3 years of related work experience providing user support services and training for a data tool or technology platform
  • Proficiency in MS Office (Excel, Word, PowerPoint)
  • Ability to comprehend, research, and summarize information to respond to user questions



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