Member Services Associate II

2 months ago

Greenville, United States YMCA of Greenville Full time

Overview:

The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility.

The Member Services Associate II is responsible for delivering excellent service to all members, guests, and program participants, responding to member and guest needs, and promoting memberships and programs.

Not only will you be part of amazing mission driven work, but we also offer the following benefits for our Part-time Staff:

  • Free individual Y membership, with 75% discount on upgraded memberships.
  • 50% Discount on Programs, including Childcare, sports, and aquatics.
  • 20% Discount on Personal Training.
  • 12% Retirement Contribution once fully vested.
  • 403b Retirement Savings Plan.

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming: we are open to all. We are a place where you can belong and become.

We are genuine: we value you and embrace your individuality.

We are hopeful: we believe in you and your potential to become a catalyst in the world.

We are nurturing: we support you in your journey to develop your full potential.

We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Responsibilities:
  • Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
  • May be required to serve as Manager on Duty as requested by upper management.
  • Conducts interviews and/or tours responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Applies all YMCA policies dealing with member services.
  • Registers and receipts monies for memberships and program participants.
  • Utilizes Y computers with skill and proficiency.
  • Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
  • Maintains a positive attitude and contributes toward a quality work environment.
  • Adhere to policies related to boundaries with consumers
  • Attend/complete required abuse risk management training
  • Adhere to procedures related to managing high-risk activities and supervising consumers
  • Follow mandated reporting requirements
  • Adhere to job specific abuse risk management responsibilities
    • Front Desk Personnel- ensure consumers are properly signed in and out, ensure only authorized adults are allowed in the facility, etc.
Qualifications:
  • One year customer service/public relations experience.
  • One year supervisory experience.
  • Must be detail-oriented, possess strong organizational skills and have ability to multi-task.
  • Ability to be efficient and productive in a fast-paced environment.
  • Must have enthusiasm and possess excellent customer service skills.
  • Excellent communication skills.
  • Intermediate to advanced computer skills.

Requires:

  • Completion Child Abuse Prevention, Blood Bourne Pathogen and CPR/First Aid training within first 30-days of employment.

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