Insurance Service Specialist

2 months ago

Wilmington, United States AAA Club Alliance Full time
  • The starting base compensation for this position is $15.78 to $30.26 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
  • This position is fully remote, but candidates MUST RESIDE in one of the following states: CT, PA, NJ, MD, DE, VA, WV, KY, OH, IN, KS, OK or SD
  • Become part of AAA's established & trusted brand We've been serving our members for over 100 years
  • Ability to quote and sell through multiple carriers
  • Monthly bonus potential
  • Computer equipment provided by AAA Club Alliance
AAA Total Rewards Package includes:
  • A competitive hourly rate, depending on experience
  • 3+ weeks of Paid Time Off
  • 8 Paid Holidays
  • 401(k) plan with employer match up to 7%
  • Medical, Dental, Vision and Prescription coverage
  • FREE AAA membership (inclusive of product & service discounts)
  • FREE Life Insurance
  • An in-house virtual training program
The ideal candidate will have:
  • High school diploma or equivalent
  • 2+ years of customer service and/or sales experience in an insurance environment
  • Active Property and Casualty License or Personal Lines License
  • Call Center experience preferred
  • Membership license required or ability to obtain license within 90 days of employment.
  • Schedule Requirements: Mon - Fri, 10:00am to 6:00pm EST, with at least 1 Saturday a month on a rotating schedule
The primary duties of the Policy Retention Specialist are to:
  • Execute and facilitate insured's service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities
  • Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs
  • Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal. Review and update policy to enhance retention and better meet the needs of the consumer.
  • Serve as liaison between the customer, sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures.
  • Counsel the members and non-members regarding membership benefits in correlation with insurance products.


AAA Club Alliance (ACA) is an affirmative action - equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:
Admin - Clerical

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