Field Support Analyst

3 weeks ago

San Francisco, United States Jobs via Dice Full time

6 days ago Be among the first 25 applicants Dice is the leading career destination for tech experts at every stage of their careers. Our client, CCS Global Tech, is seeking the following. Apply via Dice today CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft?based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the United States. We are a Tier 1 vendor for the City and County of San?Francisco for Cloud Services, Staffing Services and Training Services. For this multi?year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San?Francisco bay area including City and County of San?Francisco, San?Mateo County, and Santa?Clara County. We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market. If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills. Job Description Serve as an FSR Analyst Work side?by?side with analysts to train and mentor users Troubleshoot technical issues and develop new use cases Solve unique and challenging problems Embed with high?impact units to understand their operational and technical needs Help facilitate collaboration across a global enterprise Provide desk?side training to analysts Train analysts/operators in a classroom and operational setting Staff the Help Desk Respond to user requests and work with the engineering team to troubleshoot issues Provide feedback to the engineering team about product Answer questions from senior leaders Qualifications 5+ years of intel analysis experience 3+ years of experience fusing intelligence capabilities in support of operations Prior experience with Gotham (required) Gaia or Foundry experience is a plus Technical background with working knowledge of:HTML, Ruby, Python and/or Java Hardware, networks, and server administration Experience training analysts in a classroom or field setting Strong knowledge of Excel Military/Special Operations experience is a plus Required: Active DoD TS/SCI Clearance Job Type: Full?time Seniority Level Mid?Senior level Employment Type Full?time Job Function Information Technology Industries Software Development San Francisco, CA $69,000.00-$80,000.00 3 weeks ago Oakland, CA $136,000.00-$202,000.00 3 weeks ago Alameda, CA $82,400.00-$133,920.00 4 days ago United States $196,000.00-$245,000.00 2 months ago #J-18808-Ljbffr

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