Field Support Analyst

1 week ago

San Francisco, CA, United States CCS Global Tech Full time
Job Description
  • Serve as an FSR Analyst
  • Work side-by-side with analysts to train and mentor users
  • Troubleshoot technical issues and develop new use cases
  • Solve unique and challenging problems
  • Embed with high-impact units to understand their operational and technical needs
  • Help facilitate collaboration across a global enterprise
  • Provide desk-side training to analysts
  • Train analysts/operators in a classroom and operational setting
  • Staff the Help Desk
    • Respond to user requests and work with the engineering team to troubleshoot issues
  • Provide feedback to the engineering team about product
  • Answer questions from senior leaders
Qualifications:
  • 5+ years of intel analysis experience
  • 3+ years of experience fusing intelligence capabilities in support of operations
  • Prior experience with Gotham (required)
    • Gaia or Foundry experience is a plus
  • Technical background with working knowledge of:
    • HTML, Ruby, Python and/or Java
    • Hardware, networks, and server administration
  • Experience training analyst in a classroom or field setting
  • Strong knowledge of Excel
  • Military/Special Operations experience is a plus

Required: Active DoD TS/SCI Clearance
Job Type: Full-time

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