Product Marketing Support Specialist

4 weeks ago

Greenwood, United States Endress+Hauser Ltd Full time

This pivotal role is dedicated to delivering comprehensive technical and application support tailored to Level measurement needs within the North American region.Responsibilities encompass managing technical support cases, offering online and telephone support, contributing to problem-solving initiatives, and collaborating with key stakeholders.

Role + Responsibilities

  • Provide comprehensive support to Sales Center colleagues and specialized representatives on product and application-related Level measurement issues
  • Effectively manage technical support cases within Smart support, both pre and post-sales
  • Offer online and telephone Level support to Sales Center and Representative sales teams
  • Assist regional sales offices and representatives in their endeavors
  • Contribute to problem-solving initiatives aimed at resolving issues that impact sales adversely
  • Collaborate with Technical Support Personnel (TSP) and area managers upon request
  • Undertake any additional duties as assigned

Qualification + Profile

  • Possess a Bachelor's degree in Engineering, Electronics, Physics, Chemistry, Marketing, or equivalent, coupled with at least two (2) years of relevant experience in the process control industry; or an equivalent combination of education and experience
  • Demonstrate proficiency in problem-solving methodologies, including the ability to define problems, gather data, and draw valid conclusions
  • Proficient in SAP and Microsoft Office Suite
  • Display exceptional problem-solving skills
  • Adaptability to thrive in an international work environment
  • Exhibit a strong customer service orientation
  • Demonstrate outstanding leadership, organizational, communication, and interpersonal skills, enabling effective interaction with individuals at all organizational levels
  • Ability to articulate issues clearly and concisely, both verbally and in writing
  • Proficiency in reading and interpreting technical documents
  • Possessing advanced Level product and application knowledge is advantageous

Benefits + Perks

  • The security of working for an international family-owned company
  • Tuition reimbursement and a wide range of development opportunities
  • Comprehensive benefits package which includes medical, dental and vision
  • Competitive compensation and bonus opportunities
  • Generous paid time off
  • Company paid Caregiver and Parental leaves
  • Sign-On Bonus
  • Life insurance and 401(k) savings with company match
  • Full-service cafe, fitness center, and health clinic (in Greenwood, IN)

Endress+Hauser provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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