We have other current jobs related to this field that you can find below
-
Front Desk Lead
2 weeks ago
Boston, Massachusetts, United States Ophthalmic Consultants of Boston Full timeAre you a team player, energized by superb patient care and impressed by efficient operations of a world-class health care provider? Would you like a career that will fuel your passion and offer growth opportunities? We are looking for highly motivated individuals who thrive in a fast-paced environment and have a passion for providing outstanding customer...
-
Service Desk Manager
2 weeks ago
Boston, United States Berklee College of Music Full timeUnder the direction of the Senior Director for Technology Support, the Service Desk Manager is responsible for staffing and operation of the Technology Service Desk serving all Berklee students, faculty and staff.The Service Desk Manager works cooperatively with Training and Instructional Technology and Technology Services areas in Technology Training and...
-
Service Desk Manager
2 weeks ago
Boston, Massachusetts, United States Berklee College of Music Full timeUnder the direction of the Senior Director for Technology Support, the Service Desk Manager is responsible for staffing and operation of the Technology Service Desk serving all Berklee students, faculty and staff.The Service Desk Manager works cooperatively with Training and Instructional Technology and Technology Services areas in Technology Training and...
-
Information Technology Service Desk Team Lead
1 month ago
Boston, United States Bright Horizons Full timeThe IT Service Desk Team Lead at Bright Horizons plays a critical role in providing advanced technical support to our internal users through direct engagement on tickets, service level monitoring and team mentorship. They are a part of a dynamic team that ensures smooth operations, resolves complex issues, and maintains high levels of customer satisfaction....
-
Information Technology Service Desk Team Lead
1 month ago
Boston, United States Bright Horizons Full timeThe IT Service Desk Team Lead at Bright Horizons plays a critical role in providing advanced technical support to our internal users through direct engagement on tickets, service level monitoring and team mentorship. They are a part of a dynamic team that ensures smooth operations, resolves complex issues, and maintains high levels of customer satisfaction....
-
Boston, United States TalentBurst, an Inc 5000 company Full timeHelp Desk AnalystQuincy, MA/ HybridLong term contractHours: 37.5 hours/weekFor the call center team, the Help Desk Analyst is responsible for the timely and professional execution of all tasks associated with providing excellent customer support relative to IT services, application, products, hardware, software, access, etc. in a Support Desk environment....
-
Boston, United States TalentBurst, an Inc 5000 company Full timeHelp Desk AnalystQuincy, MA/ HybridLong term contractHours: 37.5 hours/weekFor the call center team, the Help Desk Analyst is responsible for the timely and professional execution of all tasks associated with providing excellent customer support relative to IT services, application, products, hardware, software, access, etc. in a Support Desk environment....
-
Service Desk Engineer II
24 hours ago
Boston, United States CMIT Solutions of Boston|Cambridge Full timeJob DescriptionJob DescriptionSalary: $55k-$70k-$90kCMIT Solutions of Boston | Cambridge is the premier IT services franchise in the US. Our goal is to be the preferred IT business partner of small to medium sized businesses by offering technical leadership and services to our customers with a focus on providing innovative solutions and delivering...
-
Front Desk Lead- Boston area
2 weeks ago
Boston, United States NFC Amenity Management Full timeCareer Opportunities with NFC Amenity Management A great place to work. Careers At NFC Amenity Management Current job opportunities are posted here as they become available. WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top...
-
Front Desk Guest Services Specialist
1 month ago
Boston, United States Pine Street Inn Full timeJob DescriptionJob DescriptionDescription:SCHEDULE: 40 hours, Monday - Friday. Essential position during weather or other emergencies.Pays $21.40 per hour DOE, plus $2.00 (shift differential pay) for every hour worked between 11:00pm – 7:00amLOCATION: 363 Albany Street, Boston, MA; this role works 100% on site.SUMMARY OF THE POSITION:The Front Desk Guest...
-
Service Desk Analyst
3 weeks ago
Boston, United States Apex Systems Full timeJob Title: Service Desk TechnicianLocation: Charlestown, MADuration: 3+ Month ContractPosition Description:Our ideal candidate will have excellent customer service and communication skills, both written and verbal. You’ll need to have some prior technical training and/or IT support experience. The ability to multi-task is paramount; you’ll be the first...
-
Service Desk Analyst
3 weeks ago
Boston, United States Apex Systems Full timeJob Title: Service Desk TechnicianLocation: Charlestown, MADuration: 3+ Month ContractPosition Description:Our ideal candidate will have excellent customer service and communication skills, both written and verbal. You’ll need to have some prior technical training and/or IT support experience. The ability to multi-task is paramount; you’ll be the first...
-
Welcome Desk Coordinator
4 weeks ago
Boston, United States Roxbury Tenants of Harvard Full timeJoin the vibrant community at Roxbury Tenants of Harvard Association, Inc. (RTH), a pioneering 501(c)(3) non-profit dedicated to providing high-quality housing and comprehensive human services. Established in 1969 by local residents and Harvard University students, RTH fosters a culturally rich and inclusive environment in the Mission Hill neighborhood of...
-
Service Desk Analyst
2 days ago
Boston, United States Apex Systems Full timeJob Title: Service Desk AnalystLocation: Charlestown, MADuration: 3+ month contractPosition Description:Our ideal candidate will have excellent customer service and communication skills, both written and verbal. You’ll need to have some prior technical training and/or IT support experience. The ability to multi-task is paramount; you’ll be the first to...
-
Service Desk Analyst
16 hours ago
Boston, United States Apex Systems Full timeJob Title: Service Desk AnalystLocation: Charlestown, MADuration: 3+ month contractPosition Description:Our ideal candidate will have excellent customer service and communication skills, both written and verbal. You’ll need to have some prior technical training and/or IT support experience. The ability to multi-task is paramount; you’ll be the first to...
-
Welcome Desk Coordinator
3 months ago
Boston, United States Roxbury Tenants of Harvard Full timeJob DescriptionJob DescriptionJoin the vibrant community at Roxbury Tenants of Harvard Association, Inc. (RTH), a pioneering 501(c)(3) non-profit dedicated to providing high-quality housing and comprehensive human services. Established in 1969 by local residents and Harvard University students, RTH fosters a culturally rich and inclusive environment in the...
-
Help Desk Analyst
5 days ago
Boston, United States TalentBurst Full timeHelp Desk Analyst Boston, MA/ Hybrid Long term contract Hours: 37.5 hours/week For the call center team, the Help Desk Analyst is responsible for the timely and professional execution of all tasks associated with providing excellent customer support relative to IT services, application, products, hardware, software, access, etc. in a Support Desk...
-
Manager, Deal Desk
2 months ago
Boston, Massachusetts, United States Quickbase Full timeJob DescriptionCompany DescriptionQuickbase is revolutionizing the way people work by enabling professionals to develop their own cloud-based applications for driving vastly improved work productivity. With more than 500,000 users and a presence in over 50 of the Fortune 100 companies, we are quickly expanding our stake in the high-growth,...
-
Manager, Deal Desk
2 months ago
Boston, United States Quickbase Full timeJob DescriptionCompany DescriptionQuickbase is revolutionizing the way people work by enabling professionals to develop their own cloud-based applications for driving vastly improved work productivity. With more than 500,000 users and a presence in over 50 of the Fortune 100 companies, we are quickly expanding our stake in the high-growth,...
-
Help Desk Analyst
6 days ago
Boston, United States Trillium Staffing Full timeTrillium Professional is now seeking a Help Desk Analyst in Boston! As a member of the EHS/EHS Agency Call center team, the Help Desk Analyst is responsible for the timely and professional execution of all tasks associated with providing excellent customer support relative to IT services, application, products, hardware, software, access, etc. in a Support...
Service Desk lead
2 months ago
Job description
IT Service Desk Team Lead Job Description
ResponsibilitiesRepresent the organization well by interacting in a professional, courteous, and positive manner with all clients.Serve as the main escalation point for the Client Support SpecialistsHandle escalations from our client contacts.Respond quickly and accurately to all client requests.Understand your level of authority when making commitments with clients.Listen for concerns and identify areas requiring further attention from the management team.Communicate all issues immediately to internal management.Monitor day-to-day service desk operations.Monitor ticket queues and ensure tickets are being followed up on per client and agreements.Monitor agent ACD skills and adjust as needed throughout the day to ensure SLAs are being met.Coordinate teammate training with the Client Support Specialists to ensure full coverage for clients during all scheduled coverage hours.Monitor and review daily reports.Monitor agent performance.Monitor calls for all assigned agents to ensure standards are being met.Monitor tickets for all assigned clients to ensure accuracy and quality.Work with all assigned agents to ensure individual KPI goals are being met.Publish weekly and monthly reports.Perform and publish daily call and ticket audit reports.Aid in identifying scheduling gaps or areas of improvement.Keep the company agent schedule up to date with all schedule changes and PTO requests.Coverage for all PTO requests as needed.Ready to support in 24/7 shift pattern.Complete Work from office.Qualifications
3+ years of helpdesk experience in a call center environment.2+ years of supervisory or team lead experience within a helpdesk.Strong technical knowledge of Microsoft Office 2010-Office365, Windows 7 - 10, Active Directory, VPN, etc.ITIL framework understanding.Quality audit skills.Reporting skills.Knowledge of the ServiceNow ticketing tool.Strong attention to detail.Excellent interpersonal skills.Ability to function well in a team setting.Customer service focused.Internally motivated and innovative.Creative thinking and ability to adapt.Strong verbal and written communication skills.Strong professional skills.Understanding of business principles and organizational structure.Ability to function well in high pressure situations.
#J-18808-Ljbffr
