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GUCCI Lead Client Advisor
2 months ago
GUCCI Lead Client Advisor – Fontainebleau Las Vegas
Summary
If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.
Job Description
Role Mission
As a Gucci Lead Client Advisor, you will assist the Store Director and Team Manager in driving sales results, training and supervising Client Advisors, merchandise management, and daily store operations. You will be a dynamic and inspiring leader with a strong background in relationship-building skills, both with external and internal clients. As a Lead Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.
Key Accountabilities
Team
Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer-centric attitude, driving sales as a client advisor leader;
Partner with the Team Manager to support real-time coaching and feedback to achieve business and product category goals;
Assist in the development and growth within your team;
Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.
Client
Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;
Demonstrate an excellent knowledge of the products as well as Gucci history and heritage;
Attract new clients by being a Brand Ambassador through networking within the community;
Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
Operations
Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;
Contribute to upholding the visual display of all products following Gucci visual standards;
Support the daily operations of the store when management is not present;
First point of contact should a difficult client issue arise.
Key Requirements
Sales management experience in retail, luxury retail, or a service-related industry is preferred;
Bachelor’s Degree in a related field is preferred;
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
Ability to manage competing priorities in a fast-paced environment;
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
Industry awareness and strong business acumen;
Strong verbal and written communication skills and excellent organizational skills;
Passion for the Fashion Industry;
Flexibility to work a retail schedule including evenings, weekends, and holidays.
Work Authorization
Qualified candidates must have the proper work authorization to work in the United States.
About Us
Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
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