Analyst- Customer Operations

1 month ago

Myrtle Point, United States Avantor Sciences Full time

The Opportunity:

In this role, you will report to Manager Customer Operations & Quality, and will work closely with the Avantors Lab and Production Services team of over 1,500 on- and off-site expert personnel and our customers to perform customized, mission-critical functions to ensure smooth operations for a global team supporting a Production Customer.

Location: (Remote) Arizona Preferred but open to any US location

Schedule:

1st Shift 8-4pm or 7-3pm Pacific Time Zones

(10% local travel required once or twice a year)

What were looking for

Education: High School Diploma required/BA preferred in Supply Chain Management or Operations Support.

Experience:

Pricing, accounts receivables, and contract compliance experience a must

Proven order management, forecasting knowledge, and/or expediting experience.

Strong problem-solving skills.

Ability to work independently to prioritize multiple competing tasks

Solid written and verbal communication skills

Supply chain background

Experience and maturity to work independently, managing issues and being self-sufficient.

Familiarity with SAP and experience working with customers.

Strong analytical and presentation skills

Familiarity with contracts desirable.

Collaboration Tool: Knowledge of Information intermediate computer skills including Microsoft Office with proficiency in Word and Excel.

Preferred Qualifications:

  • Strong communication skills

  • Excellent customer service skills; display a professional can-do attitude.

  • Perform duties with the highest regard for safety and quality.

  • Must be flexible, motivated, and have the ability to act independently.

  • Must exhibit core values and behaviors (Integrity, respect, collaboration, accountability, etc)

  • Will need to be able to work independently.

  • Must have the ability to understand, read, and write technical information.

How you will thrive and create an impact

Avantors Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:

  • Collaborate with Account Receivable and Pricing Managers to update forecasts and make recommendations.

  • Act as an SAP and VSR+ super-user, providing technical support to customers and the internal Avantor team, auditing transactions, diagnosing problems, and implementing solutions.

  • Review invoices and billing processes; approves and provides instructions for credits and rebills.

  • Coordinate with the customer purchasing team to update POs.

  • Approve contract pricing lists for new products; conducts year-end pricing analysis and makes recommendations to leadership for the next year's pricing.

  • Manage the customer-specific Product Change Control program.

  • Identify process gaps or system problems, develops solutions, and makes recommendations to support operations management.

  • Communicate clearly in writing, speaking, and presentations, adjusting technical concepts for non-technical audiences.

  • Conduct audits and risk notifications for senior customer management evaluation.

  • Coordinate global team efforts to reduce dead and at-risk inventories.

  • Manage project management, account structure, product implementation/transitions, and SPI process.

  • May require travel to customer sites.

  • Performs other duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

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