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Community Manager

4 months ago

Chattanooga, United States Asset Living Full time

Company OverviewAsset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed'. We empower each other to lead by example, collaborate, and evolve - inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning. Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility. Community ManagerThe Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Supervisor. As a Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management. As an on-site leader, you will supervise all aspects of the property and staff to ensure compliance with Asset's policies and procedures, safety and fair housing guidelines, and liability concerns.Essential Duties & ResponsibilitiesPersonnel ManagementUse consistent techniques & company directives to screen, hire, train, coach, and develop on-site staffEnsure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarksComplete weekly/daily office & maintenance staff schedules and assignmentsDeal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR and terminate appropriately when necessaryPromote harmony and quality job performance of staff through support and effective leadershipEnsure staff compliance and consistency with Company policies and proceduresFinancial ManagementAchieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustmentsDevelop yearly operating budgets/forecastsMonitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basisMonitor the timely receipt, reconciliation, and coding of all vendor invoicesEnsure property closeout is completed on time and ownership financial reports are accurateStrategic Leasing ManagementDevelop yearly marketing plan and utilize marketing strategies & systemsEnsure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to dateDeal with resident complaints, concerns, and requests to ensure resident satisfactionDevelop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.) Effectively show, lease, and move in prospective residentsAdministrative & Maintenance ManagementEnsure all administrative & leasing reporting is accurate, complete, and submitted on a timely basisWill head emergency team for the property; ensures proper response and handling of all property emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilityManage excellent customer service and monitor service request turnaround and responsiveness of maintenance staffMaintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., "walk" units to ensure make-ready and work orders are completed)This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.