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Community Health Worker
3 months ago
Care Around the Block is currently seeking a Community Health Worker to join our growing care team
As a Community Health Worker, you will perform all activities related to contracted services per contracted intervention protocol to achieve program goals utilizing a telehealth platform/software and proprietary data management system. Responsible for providing quality professional services. Our objective is to assist our clients and their responsible parties in managing and navigating the issues they will face in the healthcare community and connect them with resources.
Hourly, Non-Exempt: This is a hybrid, work-from-home/ Field Assessment position based in Chattanooga, TN.
Benefits
Qualifications- A minimum of 3 years experience in local human service or medical field, as well as resources regularly utilized by older adults (i.e., Medicare, Medicaid, Community resources, etc.) in your community.
- Training in healthcare and/or customer service position utilizing advanced technology tools including customized software systems.
- As many duties will be performed from a home office, must have high speed internet access and ability to work in a private environment for HIPAA compliance.
- Computer proficiency in Microsoft Word, Excel, and Outlook. Must be technologically adept and able to learn new software.
- Ability to pass a Criminal Background Check, Drug Screen, and DMV Check at hire and randomly as required by company policy.
- Knowledge of medical terminology and/or experience in a customer service position preferably in healthcare setting
Responsibilities
- Provide population health services to assigned clients on an ongoing and emergency basis per contracted intervention protocol, within contracted timeframe, by telephone.
- Develop and maintain an accurate and thorough knowledge of all program requirements
- Develop and maintain skillset on tools required to perform job tasks in timely and accurate manner including specialized computer software
- Develop and maintain accurate knowledge of, and monitor compliance with, HIPAA and agency confidentiality policies
- Comply with HIPAA and agency confidentiality policies and report any potential issues immediately
- Develop and maintain knowledge of community resources available to assist clients; work with other departments to acquire knowledge of community resources available
- Communicate with supervisor on daily basis, and as needed, to report all areas of concern/issues/incidents to department supervisor
- Demonstrate competency by meeting or exceeding minimum caseload requirements and department work performance expectations
- Effective Time Manager.
- Demonstrate professionalism in relationships with customers/co-workers/supervisors to build rapport while refraining from inappropriately familiar personal relationships
- Complete and attest to accuracy of payroll records, and submit for review and processing according to agency schedule
- Professional with positive approach to enhance engagement rate
- Personal integrity and ethical standards at the highest level
- Commitment to customer service
- Self-Directed, Organized, Team Player
- Strong communicator, including ability to write clear, concise documentation within 24 hours
- Effective Time Manager
- Participate in staff and training meetings, and professional educational programs to continue to provide accurate information and enhance professional knowledge
