Customer Care Worker
3 months ago
**Customer Care Worker (CCW)/Driver (SHS682)**
Randalls and Wards Islands, New York, NY, USA Req #1502 Tuesday, February 15, 2022
Volunteers of America-Greater New York (VOA-GNY) is an anti-poverty organization that seeks to end homelessness in the New York metropolitan area by the year 2050. We focus our continuum of care to address the most prevalent causes of homelessness: (1) lack of affordable housing; (2) unmet health needs, including but not limited to mental health and substance use; and (3) lack of jobs that create wealth. In each of these areas we strive to incorporate strategies that address issues of racial equity. We know that our clients are confronting longstanding barriers to accessing quality housing, healthcare, and employment. Our programs are designed to ensure that our clients do not have to face these challenges alone.
Now in our second century of serving those in need, VOA-GNY understands what it takes to heal families and individuals who are in crisis and have experienced trauma. We operate and provide services in emergency shelters, transitional housing, and permanent supportive housing for close to 11,000 men, women and children through 65 programs located in New York City, Northern New Jersey, and Westchester annually. We are one of the largest providers of services to families and individuals experiencing homelessness in the Greater New York area, serving survivors of domestic violence, people living with HIV/AIDS, veterans, and others who have behavioral health or substance use needs. Many of VOA-Greater New Yorks programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC.
"Successful applicants must be vaccinated for COVID-19 before their start date with VOA-GNY, unless you have been approved by VOA-GNY for a medical or religious exception to this requirement."
**Summary:** Within program and agency procedures, functioning as a key member of the operations team, the Customer Care Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Customer Care Workers perform a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments and ensuring client adherence to rules and program activities.
**Minimum Qualifications**: Associates degree and one year of relevant experience with a similar population or a high school degree or GED with at least two years of relevant experience. Clean and valid drivers license. Must maintain agency authorized driver status.
**Supervisory Role:** This position does not have supervisory responsibilities.
**Principal Responsibilities:** The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable.
- Oversee client participation in daily program activities, monitor observance of clients rights and client adherence to program rules and routines
- Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update log book.
- Accept new clients in electronic records database.
- Provide optimal customer service while issuing meal cards, mail, medication, lockers and toiletries
- Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
- Provide emergency response including crisis management, first aid, CPR and fire response as needed
- Complete Incident Reports as outlined by the Program Manual and Funder guidelines. Report any instances of violations of client rights, incidents involving clients non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager
- Drive agency vehicles to transport clients and staff, as assigned
- Perform other related duties as requested.
**Expected Results of Principal Responsibilities:**
- Client participation and activities are monitored and documented.
- Incumbent is skilled in application of service delivery models.
- All systems are updated timely and accurately.
- Program facilities are well supervised and safe. Incidents are appropriately managed.
- Rounds are completed as scheduled and recorded
- If necessary, emergency care is administered and the appropriate authorities are notified
- Incident and routine reporting to supervisors are timely and accurate
- If assigned, driving duties are performed courteously, efficiently and safely
- All other related tasks are completed on time and accurately.
**Work Environment:** While performing the duties of the job, the employee will be in an office and transitional housing shelter environment. Activities occur inside and outside. **Physical Demands:** While performing the duties of the job, the employee is regularly required to have visual acuity, talk and hear while communicating with peers and/or vendors. This position requires sitting, standing and walking. The employee must occasionally lift and/or move items up to 20 pounds. **Position Type:** This is a full-time position.
Make a living by making a difference. Apply online today Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. **Other details**
* Job Family Client Care Worker
* Job Function Program Services
* Pay Type Hourly
* Required Education High School
* Job Start Date Wednesday, February 16, 2022
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