Customer Service Trainer

2 months ago


New York, United States FREEDOM CARE , LLC Full time

**Customer Service Trainer (Care Team)**

at FreedomCare Lake Success, NY or New York, NY Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. Were the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

* Here For You (An attitude of service, empathy, and availability)

* Own It (Drive and ownership)

* Do the Right Thing (High integrity)

* Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others We are looking for a Care Team Trainer for our Care team.

**Department & Position Overview:**

The Customer Service Trainer is focused on identifying Care Team training needs, creating, and delivering training and resources that will help us to continuously deliver an exceptional experience to patients and caregivers.

**Everyday You Will:**

* Lead and facilitate Care Coordination training to new and current team members on the Care Team processes, systems, and policies

* Collaborate with the current Care Team Trainer to create a cohesive and streamlined training process

* Create and maintain training resources and materials adapted for best-in-class virtual and in-person trainings

* Partner with Care Team Leads and the management team to ensure that the Care team is prepared to successfully address patient and caregiver needs

* Partner with the Care Team Leads and the management team to monitor training effectiveness and progress of Care Coordinators

* Regularly assess training content and materials; provide feedback on potential skill gaps to Care team Leads and the management team to improve productivity

* Other projects as assigned

**Ideal Candidate Will Possess:**

* 2+ years of exceptional customer service skills with empathy, compassion, and motivation to help patients

* Strong communication and presentation skills

* Computer proficiency; the ability to create and modify presentations as needed

* Strong attention to detail; excellent time management and organization skills

* Ability to build strong cross-functional relationships

* Ability to adapt to different learning styles

**Nice-to-Haves:**

* Previous training experience

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others

*At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.*

*#INDLV*


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