Account Specialist OMS
1 day ago
O'Neal Manufacturing Services (OMS), an O'Neal Industries affiliate company, is a supplier of fabricated metal components and welded assemblies. OMS provides highly integrated, comprehensive manufacturing solutions to customers who build equipment and manage projects that shape the world we live in - ranging from locomotives to forklifts and bulldozers to power generation equipment. Founded in 1921, with multiple manufacturing facilities strategically located throughout North America, we support original equipment manufacturers (OEM's) who build their industrial equipment in North America by supplying them with superior customer service and quality contract metal manufacturing.
Located in Lawrence, the Indianapolis plant focuses on multi-step processing of components and welded fabrications for long-term OEM partners, including manufacturers in the aerial lift, lift truck and rail industries. Our Indianapolis facility is ISO certified and has burning machines, laser cutters, CNC mills, saws, manual welding and robotic welders.
Duties and Responsibilities
- Provide customer support via web chat, phone and/or email.
- Assist in the preparation of reports and recording keeping regarding E-Commerce sales.
- Expedite and follow up on orders in collaboration with sales representatives.
- Direct incoming customer calls to the appropriate individual or department to resolve problems or complaints.
- Provide support to the sales staff in its effort to give customers the best possible quality and service.
- Responsible for providing error-free work to all internal and external customers as related to the output of their position.
- Analyze and evaluate customer prints and specifications to determine best production methods considering cost and quality.
- Learn, apply, and promote the Vision, Mission, and Values of O'Neal Manufacturing Services.
- Prepare new business proposals using the OMS cost estimating and quoting tools.
- Coordinate or lead cost estimating activities with Manufacturing Analyst, Engineering or Plant Management.
- Manage any breakdown in customer communications.
- Communicate to the organization significant developments with customers, markets or industries.
- May assist or lead in creating formal presentations to customers.
- May assist or lead in the preparation and organization of the information needed to conduct the planned business review meetings with customers.
- Assist others, as needed, in the development of new business with existing customers.
- Travel as needed to accomplish desired results. Overnight travel may be required occasionally.
- Plan and schedule customer visits as needed to accomplish these duties and responsibilities.
- Comprehensive understanding of the principles used in the pricing strategies.
- Engage effectively in technical discussion with internal associates or our client's personnel.
- Understand the financial performance of the division.
- Work collaboratively with collections specialists to resolve payments outside of terms.
- Work with management to determine appropriate pricing levels for assigned accounts.
- Assure that accurate forecast data is entered ERP and/or S&OP
- Associate's degree in engineering or a related field preferred; equivalent experience may be considered.
- Experience in using Microsoft office applications.
- Strong organizational skills and attention to detail.
- Ability to work collaboratively in a team environment.
Hours: 7:00AM- 4:00PM Monday-Friday
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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