Contact Center Agent- Stamford Orthopedics
2 months ago
Schedule- M-F, 8am-4:30pm
Under General Supervision, the Contact Center Agent will provide answering services to schedule medical appointments and/or procedures within Orthopedics. This position will act as the first "welcome" to the caller. In addition to scheduling medical appointments and/or procedures, the Contact Center Agent will also perform duties including, but not limited to fielding patient inquires, concerns, and requests.
The Contact Center Agent will instill loyalty by anticipating patient needs, displaying genuine interest, and providing accurate and efficient service to all patient and customer callers. As appropriate, the position will elicit patient information and inquiries and follow established protocols to schedule patient medical appointments and/or procedures within the Stamford Health system. He/she will ensure that patients' needs are met and promote the optimum Patient Experience. The Contact Center Agent will establish and maintain effective relationships with patients and/or their families via active listening, empathy, rapport, courtesy, respect and professionalism.
Responsibilities
- Respond to telephone inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Stamford Health system in accordance with established Stamford Health guidelines.
- Utilize physician protocols to schedule appointments and/or procedures and meet established Contact Center performance goals.
- Utilize Stamford Health's Healthcare systems, Contact Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc.
- Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes.
- During all customer interactions, display characteristics of inquiry, empathy, courtesy, and respect.
- Proactively read emails daily and keep up to date on all communications.
- Demonstrate behavior consistent with Stamford Health's mission, vision, goals, objectives, and patient care philosophy.
- Participate in multidisciplinary quality and service improvement teams as appropriate.
- Must be committed to providing excellent service to Stamford Health's customers.
- Demonstrate regular, consistent, and punctual attendance.
- Perform other duties as assigned.
- A High School diploma or an equivalent is required.
- 1 to 2 years Call Center/Customer Service experience is required, preferably within a Healthcare setting.
- Experience working within a hospital, clinic, or medical office scheduling environment is highly preferred.
-
Contact Center Agent- Orthopedics
2 weeks ago
Stamford, United States Stamford Health Full timeJob Description Stamford Health is a well-established, award winning Healthcare System with multiple locations in CT. As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer: Competitive salary Sign on bonuses for...
-
Contact Center Agent
3 months ago
Stamford, United States Stamford Health Full timeJob Description Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for Contact Center Agents. As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer: ...
-
Temporary LPN
2 months ago
Stamford, United States Stamford Health Full timeStamford Health, a well-established, award-winning Healthcare System with multiple locations in CT has an opportunity for a Temporary LPN for our Orthopedics practice in Stamford. As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission. JOB...
-
Contact Center Representative
24 hours ago
Stamford, Connecticut, United States Stamford Health Full timeJob Summary:Stamford Health, a leading healthcare organization, is seeking a highly skilled Contact Center Agent to provide exceptional customer service to patients and families. As a key member of our team, you will be responsible for answering calls, scheduling appointments, and addressing patient inquiries in a timely and professional manner.Key...
-
Stamford, United States Stamford Health Full timeHarbor Point on the Long Island SoundStamford Health Medical Group is seeking a Board Certified full-time OB/GYN physician to work in a brand-new office in the Harbor Point area of Stamford. Harbor Point is an exciting new waterfront neighborhood of Stamford, along the Long Island Sound. This new office is scheduled to open in the summer of 2024. You will...
-
OB/GYN in Stamford and Greenwich
1 month ago
Stamford, Connecticut, United States Stamford Health Full timeStamford Health Medical Group, (SHMG) a multispecialty physician group in partnership with Stamford Hospital, is currently seeking an experienced OB/GYN physician to work in our new Harbor Point office and Greenwich office. This group offers the ability to practice a full scope of obstetrics and gynecology, supported by OB/GYN residents to assist with...
-
Physician Assistant
1 month ago
Stamford, United States Stamford Health Full timeJob Description Stamford Hospital's Department of Orthopedic Surgery is seeking a new addition to their growing team! The Orthopedic Trauma team provides 24/7/365 coverage. Physician Assistants will provide care to patients with joint, sports medicine and spine injuries, and will perform a host of clinical and surgical duties, including but not limited to...
-
Stamford, United States Stamford Health Full timeAt Stamford Health, we believe that every patient deserves compassionate, personalized care and access to the most sophisticated clinical expertise available. This commitment is reflected in everything we do, from the clinicians on our team and the way they treat patients, to the thoughtful design of our spaces. To be considered, candidate must be B/C with...
-
Orthopedic Surgical Technician
2 weeks ago
Stamford, Connecticut, United States Stamford Health Full timeJob OverviewIncentive: $15,000 sign-on bonus Stamford Health is excited to announce a collaborative initiative with the Hospital for Special Surgery, establishing a leading-edge center for advanced orthopedic care in New England. This partnership encompasses specialized orthopedic facilities, featuring three inpatient surgical suites along with dedicated...
-
Patient Service Representative
6 days ago
Stamford, Connecticut, United States Stamford Health Full timeJob OverviewWork Schedule: Monday to Friday, 8:00 AM to 4:30 PMUnder general supervision, the Patient Service Representative will deliver exceptional answering services to arrange medical appointments and procedures within the Orthopedic department. This role serves as the initial point of contact for callers. In addition to managing appointment scheduling,...
-
Surgical Tech
3 months ago
Stamford, United States Stamford Health Full timeJob Description$15,000 sign on bonus! Hospital for Special Surgery and Stamford Hospital have entered into a unique collaboration to create the premier center for advanced orthopedics in New England. The collaboration includes dedicated orthopedics spaces, including: three inpatient operating rooms with related pre-operative and recovery space and 19...
-
Stamford Health/HSS Physical Therapist
1 month ago
Stamford, United States Stamford Health Full timeJob DescriptionConsider joining our Stamford Health team as a Physical Therapist in this collaborating partnership with the HSS. This position will primarily focus on inpatient cases. The Physical Therapist will plan, organize, implement and document specific evaluation & treatment programs for patients of varied ages and disabilities, according to the...
-
Patient Services Representative
6 days ago
Stamford, Connecticut, United States Stamford Health Full timeJob OverviewSchedule: Monday to Friday, 8:00 AM - 4:30 PMUnder general supervision, the Patient Services Representative will deliver exceptional answering services to facilitate the scheduling of medical appointments and procedures within the Orthopedic department. This role serves as the initial point of contact for callers, ensuring a welcoming...
-
Colorectal Surgery Opportunity in Stamford CT
2 months ago
Stamford, United States Stamford Health Full timeThe Department of Surgery at Stamford Hospital is seeking an additional colorectal surgeon to join an established team of two (2). This position reports to the Chair of Surgery. There may an opportunity for a Directorship role if candidate has experience building a program. We require fellowship training and experience in robotics and inflammatory bowel...
-
Surgical Technologist
3 days ago
Stamford, Connecticut, United States Stamford Health Full timeJob Opportunity at Stamford HealthWe are seeking a skilled Surgical Technologist to join our team at Stamford Health, a leading healthcare provider in Connecticut. As a Surgical Technologist, you will play a critical role in ensuring the smooth operation of our orthopedic services.Key Responsibilities:Assist surgeons and other medical staff during surgical...
-
Internal Medicine
1 month ago
Stamford, United States Stamford Health Full timeStamford Health Medical Group (SHMG), a multispecialty physician group in partnership with Stamford Hospital, is currently seeking a BE/BC Internist or Family Medicine physician to join a well-established internal medicine group. This opportunity is open due to retirement of one of our providers. The incoming physician will step in a very well-established...
-
Internal Medicine
1 month ago
Stamford, Connecticut, United States Stamford Health Full timeStamford Health Medical Group (SHMG), a multispecialty physician group in partnership with Stamford Hospital, is currently seeking a BE/BC Internist or Family Medicine physician to join a well-established internal medicine group. This opportunity is open due to retirement of one of our providers. The incoming physician will step in a very well-established...
-
Stamford, Connecticut, United States Stamford Nursing & Rehabilitation Center Full timeJob SummaryCassena Care at Stamford is seeking a skilled Licensed Practical Nurse (LPN) to join our team of healthcare professionals in a dynamic and supportive environment.Key ResponsibilitiesCharting and medication administration.Keep comprehensive medical records of all patient interactions.Report pertinent observations and reactions regarding residents...
-
Surgical Technologist
3 months ago
Stamford, United States Stamford Health Full timeJob Description$15,000 sign on bonus! Stamford Health is seeking a talented and experienced Surgical Technician. In this exciting role, this surgical tech will assist our surgical team by acting as the primary scrub person who handles instruments, supplies, and equipment during surgical procedures. This position is full-time, 37.5 hrs/wk. Flexible schedules...
-
OB/GYN Opportunity in Harbor Point
1 month ago
Stamford, Connecticut, United States Stamford Health Full timePoint is minutes to the Stamford Transportation Center with Metro North, Amtrak and city buses and next to I-95 interstate with NY State to the west and Rhode Island to the east.Strategic AffiliationsA major teaching affiliate of Columbia University Vagelos College of Physicians and Surgeons (P&S). 100% of P&S medical students complete clinical rotations at...
