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Desktop Support Technician

4 months ago

Williston, United States Williams County, ND Full time
Salary: Depends on Qualifications

Location : Williston, ND

Job Type: Full-Time Regular

Job Number: 2024-26

Department: Information Technology

Opening Date: 05/22/2024

Description

The Desktop Support Technician performs various technical work related to the maintenance of Williams County desktops, notebooks, and telephone equipment.

Examples of Duties

The intent of this job description is to provide a representative summary of the primary duties and responsibilities performed by incumbents in this position. The duties and responsibilities described are not a comprehensive list and may change with or without notice. Incumbents must be able to perform the essential function of the position with or without reasonable accommodation.
  • Installs, assembles, configures, and maintains computers, monitors, and peripherals, including printers, scanners, and related hardware
  • Pulls cables and rewires cabling as required for new installations and office reconfigurations
  • Provides technical support and troubleshooting assistance for networked computer systems, including hardware, software, and email
  • Investigates and resolves network and peripheral equipment problems; performs related repairs as required
  • Performs preventative maintenance necessary to keep County computers and systems free of viruses, spyware, and adware
  • Responds to technical service requests in a timely and prompt manner; accurately documents technical service call information into ticketing or knowledge base system(s)
  • Monitors and assists with ensuring the availability, connectivity, and security of assigned technology-related equipment
  • Schedules and provides training to technology end users as requested
  • Coordinates and collaborates with Information Technology Department staff to research and implement the use of new technologies
  • Provides on-call technical support as scheduled and required
  • Maintains confidentiality of non-public records and makes available all data and information deemed a public record by the North Dakota Century Code.
Typical Qualifications
  • Associate Degree in Information Technology or Computer Science OR High School Diploma or GED AND two (2) years of information technology experience
  • A+, CNE, and Microsoft Desktop Support Technician certifications preferred
  • Must possess a valid North Dakota Driver's License or equivalent
  • Must pass a background check and pre-employment drug and alcohol screening

Supplemental Information

Special Working Conditions:
  • Must be able to lift 50 pounds
  • Must be able to provide on-call and emergency technical support outside of regular work hours
Compensation and Benefits: Starting pay for this position begins at $26.62 and may vary based on qualifications and experience. Williams County provides generous benefits to full-time regular employees: paid sick and vacation leave, a fully paid health/dental/vision benefit plan for employees and dependents, term life insurance of $25,000, 100% contribution toward retirement benefits through the ND Public Employees Retirement System, and 12 paid holidays each year.

To learn more about Williams County, please visit our website:

To learn more about living and working in Williams County, visit

All offers of employment will be contingent upon successful completion of a pre-employment drug screening, background check, and reference review.

Williams County offers competitive pay, a great work environment and a generous benefit package to full time employees, including a fully-paid health/dental/vision plan for the entire family.

Williams County pays the full premium for family, single-plus-dependent or single coverage plan for each full-time employee.

Williams County provides a monthly allowance toward the purchase of a voluntary supplemental insurance policy for each full-time employee. Coverage may include single, single-plus-dependent or family coverage on any voluntary supplemental insurance provided by the designated Williams County supplemental insurance provider.

Williams County pays the premium for a $25,000 term life insurance policy and $25,000 accidental death and dismemberment policy for full-time employees.

Williams County pays the premium for a Long Term Disability Insurance plan for full-time employees.

Employees who are at least 18 years of age and are working in a qualified position an average of 20 hours per week for five or more months of the year are required to participate in the North Dakota Public Employees Retirement System (ND PERS) Retirement Plan. Membership will become effective immediately upon employment.

01

What is your level of experience setting up new computers?
  • No Experience
  • Basic Knowledge
  • Training or Advanced Knowledge
  • Work Experience


02

What is your level of experience installing parts in computers?
  • No Experience
  • Basic Knowledge
  • Training or Advance Knowledge
  • Work Experience


03

What is your level of experience disassembling computers?
  • No Experience
  • Basic Knowledge
  • Training or Advance Knowledge
  • Work Experience


04

What is your level of experience installing peripherals such as printers and scanners?
  • No Experience
  • Basic Knowledge
  • Training or Advanced Knowledge
  • Work Experience


05

What is your level of experience related to Microsoft Word?
  • No Experience
  • Basic Knowledge
  • Training or Advance Knowledge
  • Work Experience


06

What is your level of experience related to Microsoft Excel?
  • No Experience
  • Limited Experience
  • Moderate Experience
  • Advanced Experience


07

What is your level of experience related to Microsoft Access?
  • No Experience
  • Limited Experience
  • Moderate Experience
  • Advanced Experience


08

What is your level of experience related to Microsoft Outlook?
  • No Experience
  • Limited Experience
  • Moderate Experience
  • Advanced Experience


09

Please rate your level of experience related to Windows 7?
  • No Experience
  • Basic Knowledge
  • Training or Advanced Knowledge
  • Work Experience


10

Please rate your level of experience related to Windows 10?
  • No Experience
  • Basic Knowledge
  • Training or Advance Knowledge
  • Work Experience


11

Please rate your level of experience related to Outlook in an Exchange environment?
  • No Experience
  • Basic Knowledge
  • Training or Advanced Knowledge
  • Work Experience


12

Please rate your level of experience related to running cables (telephone, coaxial or network):
  • No Experience
  • Basic Knowledge
  • Training or Advanced Knowledge
  • Work Experience


13

Please rate your level of experience related to terminating Cat5 network wiring::
  • No Experience
  • Basic Knowledge
  • Training or Advance Knowledge
  • Work Experience


14

Please rate your level of experience related to using a push down tool (66 or 110)::
  • No Experience
  • Basic Knowledge
  • Training or Advanced Knowledge
  • Work Experience


15

Please rate your level of experience related to using a crimper (RJ45, RJ11, Coax)::
  • No Experience
  • Basic Knowledge
  • Training or Advance Knowledge
  • Work Experience


16

Please rate your level of experience related to configuring TCP/IP:
  • No Experience
  • Basic Knowledge
  • Training or Advanced Knowledge
  • Work Experience


17

Please rate your level of experience related to installing and configuring wireless bridges:
  • No Experience
  • Basic Knowledge
  • Training or Advanced Knowledge
  • Work Experience


18

Please rate your level of experience related to installing and configuring wireless access points:
  • No Experience
  • Basic Knowledge
  • Training or Advance Knowledge
  • Work Experience


19

Please rate your level of experience related to programming telephones and telephone systems:
  • No Experience
  • Basic Knowledge
  • Training or Advanced Knowledge
  • Work Experience


20

Please rate your level of experience related to programming voice mail systems with VoIP?
  • No Experience
  • Basic Knowledge
  • Training or Advanced Knowledge
  • Work Experience


21

Rate your level of experience helping people with their computers:
  • No Experience
  • Basic Knowledge
  • Training or Advanced Knowledge
  • Work Experience


22

Please rate your level of experience creating user instructions:
  • No Experience
  • Basic Knowledge
  • Training or Advanced Knowledge
  • Work Experience


23

Please rate your level of experience related to desktop support:
  • No Experience
  • Basic Knowledge
  • Training or Advanced Knowledge
  • Work Experience


24

Are you a MCSE (Microsoft Certified Solutions Expert)?
  • Yes
  • No


25

Are you a MCSA (Microsoft Certified Solutions Associate)?
  • Yes
  • No


26

Are you CCNA (Cisco Certified Network Associate)?
  • Yes
  • No


27

Are you A+ Certified?
  • Yes
  • No


28

Are you N+ certified?
  • Yes
  • No


29

In this position you may be on call. Are you willing to work limited on-call time which could include weekends or evenings?
  • Yes
  • No


30

Which best describes your highest level of completed education?
  • Some high school
  • High school diploma or GED
  • Some college
  • Associate's degree
  • Bachelor's degree
  • Master's degree
  • Doctor's degree


31

Do you have an Associates degree (or higher) in IT, Computer Science or similar area?
  • Yes
  • No


32

Do you have 2 years of professional Information Technology experience?
  • Yes
  • No


33

Do you have any relevant certificates or training? If so, please list: (if not, please enter N/A)

34

Do you have a valid North Dakota driver's license OR equivalent?
  • Yes
  • No


Required Question