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Service Department Manager

2 months ago

Williston, North Dakota, United States Gooseneck Implement Full time
Job Summary

We are seeking a highly skilled Regional Service Operations Manager to join our team at Gooseneck Implement. As a key member of our Service Department, you will be responsible for leading a team of Service Managers and technicians to deliver exceptional customer service and drive business growth.

Key Responsibilities
  • Develop and implement effective Service Department processes to ensure customer satisfaction and maximize return on investment.
  • Identify and drive continuous service process improvements to increase efficiency and productivity.
  • Create annual Service Department goals and budget, aligning with the company's financial and operational objectives.
  • Develop and execute a Service Department marketing plan to achieve organizational goals.
  • Coordinate customer clinics, field days, and promotional events to build strong relationships with customers.
  • Prepare and analyze Service department reports to drive improvement and growth.
  • Manage recruiting, staffing, and employee development activities for Service Managers and technicians.
  • Provide support to Service Managers to resolve work order issues and customer complaints.
  • Follow up on customer surveys and service accounts receivable to ensure high levels of customer satisfaction.
  • Serve as the primary contact for John Deere service-related items.
  • Strive to achieve continued growth by seeking business opportunities.
Requirements
  • 5+ years of experience in Service Department operations.
  • Ability to use standard desktop applications such as Microsoft Office and internet-based functions.
  • Strong communication skills with customers and direct reports.
  • Ability to write and speak effectively to individuals and groups.
  • Familiarity with John Deere and competitive products.
  • Strong understanding of financial principles relative to Service Department operations.
  • Ability to analyze and interpret internal reports.
  • Ability to work extended hours and weekends.
  • Excellent customer service skills.
  • High School Diploma or equivalent experience.