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Client Support Specialist

3 months ago

Chicago, United States ShareASale Full time

**Client Support Specialist (f/ m/ d)**

at Awin Chicago, Illinois, United States **Purpose of Position**

The Client Support Specialist position resides in the Technical Services department with a focus on technical account development. This position is a dynamic role within ShareASale that balances a technical skill set with client management.

The primary responsibilities of the Client Support Specialist is to assist ShareASale clients on technical questions related to account integration, troubleshooting, program customization, advanced tracking, and ensuring all merchants and affiliates are fully leveraging the capabilities of the ShareASale system based on each clients specific needs and goals. The Client Support Specialist is able to fully support the technical needs of small through mid-sized ShareASale merchant and affiliate clients with the goal of being able to fully support large sized merchants.

Since 2000, ShareASale has been a pure-play affiliate marketing network, successfully growing its business by nurturing relationships, building cutting-edge technology and guiding clients to success in affiliate marketing. In January 2017, global affiliate network Awin acquired ShareASale to provide additional solutions, partnership opportunities and technology offerings, as well as international reach, to ShareASales advertisers and publishers. While this role will sit on the ShareASale team, it will also be a part of the larger Awin family with offices and team members around the world.

**Key Tasks**

*Day-to-day duties include:*

* Test tracking pixel

* Implement API integrations

* Review API credit requests

* Proficiency in ShareASale product datafeed creation and troubleshooting

* Proficiency in FTP account creation and troubleshooting

* Working knowledge of tag management systems and their implications on ShareASale tracking

* Working knowledge of commission priority within the ShareASale system

* Assist current clients with setting up StoresConnect account

* Follow up with clients to ensure that any technical changes have been implemented correctly

* Knowledge of ShareASale wiki, admin, and ticket systems

* Provide feedback/ideas on processes for greater efficiency

* Report on trending client inquiries and/or account issues

* Create/contribute/update educational material as it pertains to role. Could include but is not limited to updating knowledgebase entries, wiki response, blog posts, best practices, predefined replies.

*Global duties include:*

* Collaborate with team members to ensure a fast and accurate response to inbound client inquiries.

* Work cross-department to holistically support ShareASale client campaigns.

* Evaluate a merchant program to ensure they're utilizing our tools properly/effectively.

* Identify opportunities to improve our product/network offerings (dev updates/additions).

* Create tracking solutions for shopping carts / e-commerce environments.

* Practice strong communication skills, be resilient, engage in analytical thinking, practice time management.

**Skills & Expertise**

* Relevant Bachelors degree, or equivalent combination of education and experience.

* 1-2+ years of experience with HTML/CSS/JavaScript and JavaScript Frameworks, in addition to experience with modern API technologies.

* Strong communication, organization, and analytical skills.

* Google Analytics experience & Affiliate Marketing industry knowledge a plus.

* Portfolio on GitHub, personal website, or other platform a plus.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, weve had to adapt and nurture our culture in a virtual environment. Our virtual Life @ Awin hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the worlds leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.