Customer Service Lead

1 week ago

Wilton, United States Ravago Manufacturing Full time

Purpose The role of the Lead Sales Coordinator is to collaborate with the Customer Service Manager in leading the team while operating within Ravago/NA Resale guidelines and procedures. This position will act as the point person for minute-to-minute guidance for the Sales Coordinator team members and will focus on maintaining an organized, efficient, positive and effective work environment that is concentrated on the sales support efforts for NA Resale. Areas of Responsibility / Tasks Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below: Sales Coordinator Responsibilities Order Entry: Work with sales force to enter orders into OHM via Mobile App or manual order entry. Accurate filing and creation of paperwork (Bill of Lading, Certificate of Analysis, Purchase order, etc.). Batch Assignment Requests: Work with Product Coordination to source material for appropriate orders. Monitor credit for accounts: Work with credit department to ensure customers have proper credit. Never allow any order on credit hold to ship. Setup shipment: Ensure orders go through Oracle Transportation Management (OTM) and work with the Transportation Coordinator’s to resolve any transportation issues. Gather accurate freight rates for sales force, when necessary, from carriers and logistics partners. Track railcar and truckload shipments. Bill: Orders to be billed within 48 hours. Support: Customer reporting, spreadsheets, volume data, shipment data, as necessary. Monitor open order reports and short payment reports. Work with Master Data on Customer Account maintenance and creation of new accounts to ensure properly set up in Oracle Handling Management (OHM). Claims: Enter all Customer related Claims for all categories: Administration, Delivery, Material or Non-Quality. Work with Claims Coordinator and ensure all information necessary is provided to complete claim. Lead Responsibilities First point of contact on process and procedure questions as they pertain to completing a task effectively and efficiently while operating within Ravago guidelines. Work with Warehouses, 3rd Party and Ravago Owned to approve Overtime costs and additional Assessorial costs when expediting or re-routing shipments is necessary. Negotiates freight rate approvals and Overtime when the cost is above the standard rate for the line haul. Responsible for making decisions that can affect final gross margin and losses on orders. Monitor sales order procedures to assist in having them move through the correct process. Manage and maintain Superfund Surcharge Exemptions ensuring proper approvals are received from the Regional Manager and Commercial Director. Coordinate with the Business Systems team weekly to ensure exemptions are uploaded. Communicating to the Sales Coordinators when complete. Identify any calculating issues on Superfund and report them to the Customer Service Manager so that you both can report any inconsistencies to the Business Systems team. Work with Master Data on approvals for Fuel and Freight Surcharge exemptions ensuring the proper approval and feedback is received from the Regional Manager and Commercial Director. Shadow and have a comprehensive understanding of other departments’ workflows. Assist in monitoring the Ship Not Billed report to ensure we invoice within 48 hours of shipment. Raise awareness to team members where we are not being consistent to identify areas of improvement. Solicit feedback from the Sales Coordination team regarding specific training needs or areas of inconsistencies and coordinate with the Job Coach to execute. Build trusting relationships with team members. Departmental Support Participate in planning and implementation of department goals and objectives under the guidance of the Customer Service Manager. Identify and address any concerns within the department to the Customer Service Manager. Work within the Customer Service department and across department lines to enforce and improve procedures and practices. Backup for Sales Assignments requests when Customer Service Manager is unavailable. Maintain and distribute Customer Service-related documents on behalf of the Management Team. Identify and escalate to the proper focal point any system or RavApps issues that may be causing a delay or stop in being able to transact. Assist Customer Service Manager with coordinating team outings, team building events and other recognition efforts. Escalate urgent matters to the Customer Service Manager as they arise. All other duties as assigned. Supervisory Responsibilities Direct supervision not applicable. May perform supervisory duties in the absence of the Customer Service Manager. Competencies; Knowledge, Skills, Abilities (KSA) Excellent communication skills, both written and verbal. Above average skills in Ravago Tools, as well as all Microsoft Office programs with the aptitude to quickly learn and understand additional applications. Must be detail oriented with strong analytical skills and exceptional problem-solving abilities. Willingness to adapt in an evolving environment. Ability to maintain high level of organization and prioritization. Innate sense of urgency that provides proactive and consistent work. Natural feel or demonstrated previous experience for coaching, motivating, encouraging, and interacting with individuals. Proven ability to work well within a team and promote strong working relationships meanwhile maintaining professional attitude and positive outlook. Effectively maintains discretion. Minimum Qualifications/ Education / Experience / Certifications Education: HS Diploma or equivalent required. College degree preferred. Experience: Minimum of 1 year of experience within any Ravago America’s Channel plus 2-5 years Customer Service experience required. Licenses / Certifications: Valid driver’s license – required. Language: Proficiency in English required. Bi-Lingual – Spanish or Portuguese is a plus. Notice To Applicants Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications. Apply Now #J-18808-Ljbffr

  • Customer Service Lead

    1 week ago

    Wilton, United States Ravago Full time

    Purpose The role of the Lead Sales Coordinator is to collaborate with the Customer Service Manager in leading the team while operating within Ravago/NA Resale guidelines and procedures. This position will act as the point person for minute-to-minute guidance for the Sales Coordinator team members and will focus on maintaining an organized, efficient,...

  • Customer Service Representative

    4 weeks ago

    Wilton, Iowa, United States NovaWorks Solutions Full time

    About NovaWorks SolutionsWe are a leading provider of innovative solutions for the construction industry, dedicated to delivering exceptional customer service and support.Job SummaryWe are seeking a highly skilled and experienced Customer Advisor to join our team at NovaWorks Solutions. As a Customer Advisor, you will be responsible for providing top-notch...

  • Customer Service Representative

    4 weeks ago

    Wilton, Iowa, United States Manpower Group Inc. Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through inbound calls.Key Responsibilities:Respond to customer inquiries and...

  • Customer Service Representative

    4 weeks ago

    Wilton, Iowa, United States Manpower Group Inc. Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through inbound calls.Key Responsibilities:Taking inbound business calls and...

  • Customer Service Representative

    4 weeks ago

    Wilton, Connecticut, United States Allstate Insurance Agency - Andrea Saunders Full time

    About the RoleWe are seeking a highly motivated and organized Licensed Customer Service Representative to join our team at Allstate Insurance Agency - Andrea Saunders. As a key member of our team, you will be responsible for providing exceptional customer service, answering calls, texts, and emails, and assisting clients with policy inquiries.Key...

  • Customer Service Representative

    4 weeks ago

    Wilton, Iowa, United States Cbibanks Full time

    **Job Summary:**We are seeking a highly motivated and detail-oriented Banking Service Associate to join our team at Cbibanks. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, processing transactions, and promoting our products and services.**Key Responsibilities:**• Process customer...

  • Customer Service Representative

    3 weeks ago

    Wilton, Maine, United States State of Maine Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at the Department of Health and Human Services (DHHS). As a key member of our office, you will provide exceptional customer service to Maine's citizens, answering calls and providing information about services available to clients.Key...

  • Customer Service Representative

    4 months ago

    Wilton, United States Cbibanks Full time

    **Customer Service Representative** * **Job Type:** Full-time * **Location:** Wilton, Iowa * **Date Posted:** 8/6/2021 * **Apply By:** 12/30/2026 **Job Description:** **GENERAL DESCRIPTION:** Will process customer transactions in a timely, accurate manner, adhering to established Bank regulations, policies and procedures. In addition to teller window...

  • Licensed Customer Service Representative

    4 weeks ago

    Wilton, United States Allstate Insurance Agency - Andrea Saunders Full time

    Benefits: Growth opportunities Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Benefits: Paid Time off Lunch and Prizes for meeting goals Annual Bonus based on performance Health Coverage Available Team Training Growth potential Opportunity for Advancement Daily Duties:The Customer Relations...

  • Healthcare Customer Service Representative

    1 month ago

    Wilton, Connecticut, United States Advanced Radiology Consultants Full time

    Job OverviewBecome a Part of Our Caring Community Advanced Radiology stands as a leading independent radiology provider in the tri-state region, renowned for our team of highly skilled radiologists. We seek individuals who aspire to develop professionally while thriving in a supportive and friendly workplace.Work Schedule: Monday to Friday, 8:30 AM - 5:00...

  • Service Assistant

    4 weeks ago

    Wilton Manors, Florida, United States Omega Innovations Full time

    About Omega InnovationsOmega Innovations is a leading automotive retail group in Europe, operating as a business unit of the Renault Group. Our mission is to deliver exceptional customer experiences across major cities and metropolitan areas.Our TeamWe are a diverse and dynamic team of professionals dedicated to the successful marketing of the Renault,...

  • Technical Project Lead

    3 weeks ago

    Wilton, Iowa, United States ASML Full time

    About the RoleASML US is seeking a highly skilled Technical Project Lead to join our CS CN EUV Engineering organization. As a Technical Project Lead, you will be responsible for ensuring successful delivery and execution of projects in order to meet operational objectives.Key ResponsibilitiesPrepare successful implementation plans and/or deployments to a...

  • Project Lead

    2 months ago

    Wilton, United States ASML Full time

    We are looking for a Project Lead for the Wilton Factory Operational Excellence team. The Project Lead will lead complex implementations of software, tools and process within manufacturing and operations. Responsibilities may include scoping, planning, budgeting, executing and reporting on the project. The Operational Excellence team within Wilton Factory is...

  • Optical Fabrication Team Lead

    4 weeks ago

    Wilton, Iowa, United States ASML Full time

    Job SummaryASML is seeking a skilled manufacturing professional to join our Optical Fabrication team as a Team Lead for the 3rd shift Advance Corrections and Metrology group. This is an excellent opportunity to work with a leading company in the industry and contribute to the production of cutting-edge technology.Key ResponsibilitiesLead a team of 10+...

  • Seasonal Package Delivery Driver

    4 weeks ago

    Wilton, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Casual Package Deliver Driver SHIFT YOUR TEAM Who exactly are casual UPS Package Delivery Drivers? They’re the ones who drive our familiar brown trucks, bringing packages great and small to our customers. They’re a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind the wheel! ...

  • Project Lead

    2 weeks ago

    Wilton, Iowa, United States ASML US, LLC Full time

    Job Title: Project Lead - Optical SensingASML US, LLC is seeking a highly skilled and experienced Project Lead to join our Optical Sensing team in Wilton, CT. As a Project Lead, you will be responsible for leading a team of engineers and developers to design, develop, and integrate optical, mechanical, and electrical assemblies for our alignment sensors.Key...

  • Customer Experience Associate

    1 month ago

    Wilton, Connecticut, United States Adecco Full time

    Job SummaryAdecco is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesCustomer Service: Provide...

  • Rural Carrier Associate

    17 hours ago

    Wilton, Connecticut, United States US Postal Service Full time

    Job Title: Rural Carrier AssociateAs a Rural Carrier Associate with the US Postal Service, you will be responsible for delivering mail and packages to customers along a prescribed rural route.Key Responsibilities:Deliver mail and packages to customers on the routeProvide customers with a variety of services, including mail collection and deliveryOperate a...

  • Food Service Manager

    2 weeks ago

    Wilton, Connecticut, United States Compass Group Careers Full time

    Job SummaryCompass Group Careers is seeking a skilled Food Unit Lead to join our team. As a key member of our culinary team, you will be responsible for coordinating activities, providing quality customer service, and ensuring timely and efficient meal service.Key Responsibilities:Provide exceptional customer service by attending to details and ensuring a...

  • RN Clinical Services Lead

    7 days ago

    Wilton, United States Hartford HealthCare Full time

    Description Job Schedule: Part Time Standard Hours: 32 Job Shift: Shift 1 Shift Details: 32 hours per week; Monday -Friday 8am-4:30pm Work where every moment matters.Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of...