Manager, Learning and Development

2 weeks ago

Pasadena, United States Council of Hotel and Restaurant Trainers Full time

The Manager, Learning & Development is a key member of the IHOP Learning and Development Team. This position which reports to the Director, Learning and Development will help lead a team of instructional designers and direct the scope of work for all IHOP operations-based training Initiatives.

Responsibilities

Lead a team of instructional designers to deliver an aligned and coherent training and learning strategy that supports the strategic direction of the brand. Collaborate with key stakeholders to develop comprehensive and innovative learning solutions. Acquire and maintain in-depth knowledge of IHOP brand identity and product standards and standard operating procedures. Analyze training needs to develop new training programs or modify and improve existing programs. Apply standardized training development methodology and adult learning principles to the design of training materials. Plan, prioritize, design, deliver, and evaluate training and development programs by utilizing blended learning methods (instructor-led, e-learning, video, etc.) to support company and department strategic initiatives. Write user-friendly, engaging copy about operational processes and procedures. Develop and maintain training manuals, multimedia visual aids, and other educational materials for all operations enhancement strategies. Coordinate cross-functional team reviews and approvals for training deliverables. Complete reviews and quality assurance checks of all materials prior to final sign off. Support instructional design projects by coordinating print requirements and specifications with print vendors. Oversee cascade and implementation of new and updated training materials, ensuring processes are in place. Mange department budget and relationships with vendors. Research and implement the latest training delivery technologies including video and interactive media. Adhere to established timelines to deliver training assets and update Smartsheet project tracker. Establish and maintain partnerships with managers and peers within the organization. Follow company policies, uphold professional standards, and perform all work in a manner respectful of others. Perform other responsibilities as needed. Job Requirements

Bachelor’s degree in any of the following industries: Hospitality, Instructional Design, Organizational Development, Business Administration, Management, or Human Resources. 2 or more years of people leadership experience responsible for coaching and developing teams. 4-7 years of progressive training and development experience with demonstrated accomplishments in the areas of the ADDIE model; implementation including technical skills, customer service, and leadership development. Minimum 4-year experience with eLearning tools such as Articulate Storyline, Adobe Captivate, Camtasia, etc. Intermediate Knowledge of the Adobe Creative Suite, including Acrobat, Photoshop, InDesign, and Premiere Pro. Full understanding of all phases of training development process and adult learning principles. Highly proficient in web-based learning technology and authoring tools. Ability to effectively multi-task, managing multiple projects at different points in their lifecycles. Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences. Strong project management skills, presentation skills, and the ability to develop creative solutions that address relevant business needs and support the culture and environment. Strong analytical skills, problem solving skills, and attention to detail. Proficient in planning and organizing – forward thinking to establish an efficient and appropriate course of action in a fast-paced environment. Ability to be flexible with change and help manage change. Food service and/or hospitality industry training experience is a plus. Proficient in Microsoft Office applications (Word, Publisher, PowerPoint, Excel, Outlook) Ability to work in a hybrid work setting to attend in-person meetings, whiteboard sessions, food shows, photo and video shoots, team building events, company meetings, and other events. Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar, IHOP and Fuzzy's Taco Shop brands. With over 3,500 restaurants combined in 16 countries and 388 franchisees as of December 5, 2022, Dine Brands is one of the largest full-service restaurant companies in the world. For more information on Dine Brands, visit the Company's website located at www.dinebrands.com. Provides short, substantive articles with training ideas that work. A quick, light, and fun read that keeps you in the know about the latest member news.

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