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Training Specialist

4 months ago

Jersey City, United States Collectors Full time

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, and the Long Beach Expo collectibles trade show.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.

We are currently looking for a Training Specialist to join our team. You will work directly with the Learning Lead and Learning Manager to help team members in effectively organizing, planning, and executing training projects. These projects include, but are not limited to, writing manuals, creating Google Slides, organizing, and delivering training sessions for various departments across the organization. It is important for this individual to work with their leadership team to create consistency of content in training sessions and to be able to guide team members to do the same.

This role reports to the Learning Manager in Santa Ana, CA and will work out of our Jersey City, NJ office.

What You'll Do:

  • Assist training in all key areas of the business, including Operations and other departments that may have training needs. Training will be delivered to new hires, contracted temps, and existing employees across the business.
  • Support with onboarding and training new hires and contracted temps.
  • There is a focus on building annual programs and preparing teaching plans for areas such as safety and harassment for all employees and contracted temps. The Learning Department is directly involved in instilling a Safety culture and informing the workforce on safety topics.
  • Communicate and collaborate with Collectors personnel from all departments and divisions.
  • Identify future training needs and create a curriculum, with the Learning Leadership's guidance to facilitate training.
  • Improve policies, procedures, and processes through seeking feedback early and often to recommend and implement optimal solutions.
Who You Are:
  • B.S. or B.A. preferred; 1 or 2 years of experience in a training environment preferred.
  • Fluent in English with the ability to read and comprehend instructions, correspondence, and memos.
  • Ability to effectively present information in one-on-one and group settings to all levels of the organization.
  • Spanish and/or Japanese fluency, and/or experience with formal writing or translating in Spanish/Japanese is a plus.
  • Attendance must be reliable, and you must be flexible to occasionally cater to later shifts.
  • Strong computer skills (Gmail, Google Drive, Google Slides, etc.).
  • Proven work experience training others.
  • Proven experience in designing training events in a corporate setting, including technical writing skills (writing manuals).
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.)
  • Strong planning, problem-solving, and project management skills.
  • Ability to stay organized and be detail-oriented.
  • Ability to present complex information to a variety of audiences.
  • Excellent written and verbal skills, good interpersonal skills, conflict resolution, and time management skills.
Physical Requirements:

Involves sitting for long periods of time and working in a fast-paced office environment.
  • Frequent sitting
  • Frequent walking
  • Frequent standing
  • Occasional lifting (20 pounds or less)
  • Occasional carrying (20 pounds or less)
  • Working around equipment & machinery
  • Walking on uneven ground
The reasonable estimated hourly rate for this position is $23.50. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Reasons To Join Us:
  • Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
  • Additional Benefits:Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
  • 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
  • Vacation: All full-time employees are eligible for paid vacation
  • Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
  • Employee Discounts: Employees receive discounts on select grading services for approved submissions
  • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
  • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities


Collectors may use e-verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

Explore other available openings at collectors.com/careers.