Senior Customer Success Manager

2 weeks ago

Frisco, United States Workday Full time
Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team
Come join our team and experience Workday

The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs.

Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success

About the Role

As a Workday Customer Success Manager on the Central South team, you'll play a pivotal role in ensuring our most strategic customers realize maximum value from their Workday investments through comprehensive adoption and value engagements. As their dedicated customer success manager, you will prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through regular reviews and engagements, you will ensure your customers realize value and uncover adoption opportunities.

Responsibilities:
  • Focused on high-touch, curated experiences for Workday's most strategic accounts working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey
  • Acting as a strategic partner with insights into customer's objectives and driving product adoption by aligning Workday's features and functionality with customers' overall business needs
  • Ability to understand and identify Workday services and offerings and how they help meet customer's objectives leading to upsell opportunities
  • Works on a diverse scope of situations where data analysis requires evaluation of to prioritize and drive resolution
  • Acting as a liaison between product management and the customer with a focus on communicating the Workday Roadmap and how this will influence customer activities
  • Collaborating cross functionally with account team members to create a seamless & optimal customer experience.
  • Creating customer champions and advocates
Expected results within 3-6 months:
  • A proficient knowledge of Workday products, services and offerings.
  • Self-sufficient management of a portfolio of 25 customers in the United States.
  • Detailed & prioritized account plan development, including product adoption strategies and the identification of any upsell opportunities.
  • Manage and establish customer relationships including key executives and decision makers
  • Timely execution of customer success engagements
About You

Basic Qualifications:
  • 5-10 years in Customer Success, with a proven ability to manage relationships in complex organizations, specifically within large enterprises, including Fortune 500 and Global 2000 customers.
  • Demonstrated experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels.
Other Qualifications
  • Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred.
  • Consistent track record to collaborate and build positive relationships with customers including the executive level.
  • Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership.
  • Bachelor degree or equivalent work experience; Business or Technical degree preferred.
  • Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management).
  • Ability to travel up to 30%


Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.

Primary Location: USA.TX.Frisco

Primary Location Base Pay Range: $103,300 USD - $155,000 USD

Additional US Location(s) Base Pay Range: $98,200 USD - $182,000 USD

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

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