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Order Management Specialist I

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Waukesha, United States Generac Power Systems Full time
We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac's history, we've been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

Job Summary: The Order Management Specialist I is responsible for processing complex orders and customer quotes. The Order Management Specialist I will convey requested information to internal teams. In addition, this role will take employee purchase and order question calls. The Order Management Specialist I is also responsible for processing mass updates/changes in SAP.

Essential Duties and Responsibilities:
  • Accurately and completely process orders from customers, sales representatives or dealers for both finished goods and parts.
  • Verify pricing and discounting conditions of sales, customer's identity and location, shipping instructions, etc. to ensure data accuracy.
  • Enacting mass changes to orders including dash changes, pricing changes, etc. and do so accurately
  • Process credit card orders and rebates.
  • Analyze incoming order volume (EDI, Portal, Manual Entry, etc.) and proactively address potential order flow issues to optimize customer experience.
  • Other duties as assigned
Minimum Job Requirements:
  • High School Diploma or GED
  • 1 year of Order Management/ data entry experience or 1+ years of sales or customer support experience
Knowledge / Skills / Abilities:
  • Proficient with Microsoft Office products
  • Ability to manage a high volume of emails and transactions with a high level of attention to detail and accuracy
  • Effective communication, listening, administrative, time management and organizational skills
  • Ability to quickly evaluate a problem and provide effective solutions with a mutually beneficial outcome
  • Strong business acumen
  • Demonstrated ability to function effectively in a fast-paced team environment, while also having the ability to work independently and deliver results;
  • Excellent customer service skills
  • Assertive, self-directed and motivated, as well as possessing a positive attitude
  • Ability to work or be on call for overtime during peak seasons


Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."