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Site Reliability Engineer

4 months ago

Boulder, United States Tickets.com Full time

Tickets.com , an

MLB company , delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Our Technology team builds platforms and products that provide a new smart ticketing solution and venue experience. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams.

We are assembling a world-class team to build on these experiences and to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons.

Tickets.com is looking for a

SiteReliability Engineer

passionate about building engaging products for our fans.

The Opportunity:

The Site Reliability Engineer will join the infrastructure team at Tickets.com while also working alongside MLB team members. You will lead the planning, managing, and scaling of mission critical transactional and analytic datastores and pipelines to ensure the business' complex data requirements are met and it can easily access high quality data in a fast, reliable, and safe manner.

Essential Job Functions:

Ability to interface with all levels of employees

Ability to work both independently with little supervision and in a team environment

Prioritize unblocking your teammates, collaboration and knowledge sharing

Ensures availability, security, integrity, and recovery of data, pipelines and data stores

Define and configure relevant database metrics to ensure observability

Create and maintain dashboards and reports to visualize database performance and health

Create monitoring and alerting to trigger on error conditions, degradation symptoms and defined SLOs, as well as outages

Develops and implements data store maintenance plans, including performing integrity checks, updating statistics and monitoring security and hardware resource utilization

Work with peers to roll out changes to production environments and help mitigate and prevent data-related production incidents

Work on automation of data store infrastructure and help engineering succeed by providing self-service tools

Resolves performance, capacity, replication, and other distributed data, pipeline and data store issues

Support and debug data production issues across services and all levels of the stack

Provide timely incident response and participate in on-call rotations

Continuously identify opportunities for process improvement and automation to enhance database performance, reliability, and efficiency

Requirements:

Minimum of a bachelor’s degree in Computer Science, MIS or related degree and five (5) years of relevant experience including software or reliability engineering, database administration, data store programming experience or combination of education, training and experience.

Ability to communicate clearly and effectively strong opinions on how to use technologies such as cloud, microframeworks, DevOps, automation, and observability tools

Demonstrable experience engineering automation of triggers, alerts, and remediation and a passion for reducing toil

Have written code in a compiled language that runs in production somewhere

Have written code in interpreted languages

Experience in Oracle 19c, Postgres, Mongo, Change Data Capture, data and data store monitoring, management and support

Experience with OLTP, OLAP as well as PL/SQL code development and tuning

Experience in Linux OS and shell scripting

Extensive experience in performance tuning and analysis

Strong ITIL principles are a plus

Capacity planning for all aspects of a data store system (storage, compute, memory, etc.)

Understanding of networking and connectivity and how it relates to a data store environment

Excellent problem solving and troubleshooting skills

Ability to work non-standard shifts including nights and/or weekend on-call responsibilities

Dedicated to continuous improvement of yourself and our SRE/DBRE capabilities

Background in data engineering, data science, or even data analysis

Understand industry best practices for scaling data platforms

Key Technical Traits

APIs and microservices: REST, Web, Graph

Database Solutions – Oracle, MYSQL, MSSQL, CloudSQL, NoSQL

Cloud Providers: Oracle Cloud Infrastructure, Google Cloud Platform, AWS

Real-time log/event monitoring – DataDog, Stackdriver, Oracle Enterprise Manager, Oracle Cloud Monitoring, SolarWinds, Splunk, SumoLogic, OpenTelemetry

Scripting: PL/SQL, Shell

Secured Access and control – Okta SSO and MFA, MS Active Directory, DataSafe

Software Development tools – Jira, GIT, Jenkins, ArgoCD, Terraform

Compliance: PCI DSS, SSAE18/SOC 1

Salary Range is $140-160K

We offer an Outstanding Benefits Package that includes:

Medical

Dental

Vision

STD & LTD

401K Retirement Plan

Basic Life & AD&D

Supplemental Life Insurance

Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)

HSA & FSA

Legal Plan

Pet Insurance

Tuition Reimbursement

Flexible Hybrid Work Environment

MLB Tickets

Tickets.com is an Equal Opportunity Employer. Please click

here

to view our CCPA.

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