Site Operations Manager

3 weeks ago


Maplewood, United States EmergencyMD Full time

WHAT WE DO

VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.

Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.

Description

Are you looking for a fun and exciting opportunity in the entertainment industry? If so, we have the perfect job for you We are seeking a friendly and enthusiastic individual to join our team as a Site Operations Manager. As a Site Operations Manager, you will play an essential role in ensuring that our entertainment venue runs smoothly and efficiently. Whether you're coordinating event logistics, assisting guests, or managing equipment, your dedication and attention to detail will help create unforgettable experiences for our guests.

Responsibilities

Manages day to day arcade activities, including a well trained team responsible for providing excellent customer service while maintaining amusement equipment.

Provides training and support to the team on daily operations, customer service, safety requirement and maintenance routines

Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team

Ensures compliance to all company and customers' safety standards

Exhibits excellent customer service to address service issues or concerns

Completes and manages budgets and costs associated with servicing and maintaining equipment

Forecasts and control labor cost on a weekly, monthly, and annual basis

Complete inventories and ensure adequate parts, supplies, and prizes are ordered as needed while following budgeting guidelines

Ensures staff maintains a professional appearance by adhering to dress code policy

Promotes and increases arcade visits by ensuring cleanliness and proper maintenance routines

Requirements

2 years of management experience, preferably in the Amusement Industry

Detailed oriented and process driven with excellent management skills

Excellent verbal and written communication skills

Demonstrates a professional attitude in a fast-paced environment

Tech-savvy and mechanically inclined

Delivers exceptional customer service with a professional demeanor

Proficient in Microsoft Office products

Able to work a flexible schedule including nights, weekends, and/or holidays

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