Receptionist

1 week ago


Atlanta, United States MACRO Full time

Receptionist/Facilities Assistant Ref: 32179 Atlanta GA

The Opportunity

We are seeking a friendly and professional Receptionist to join our team. As the first point of contact for visitors and callers, you will play a key role in providing excellent customer service and creating a positive and welcoming environment. You will have excellent communication skills, be highly organized and have the ability to multitask effectively.

Main Responsibilities

Receive and welcome all visitors to reception. Create a favourable impression of the company through provision of a friendly, helpful and welcoming initial contact to all visitors and staff.

Ensure that telephones are answered in a professional and timely manner and customer inquiries are dealt with in accordance with service standards and within agreed response times.

Issue all visitors and vendors with a visitor pass, ensuring their names and details are correctly spelled and logged into the Condeco System.

Ensure procedures are followed to contact a member of the relevant department if their host proves unobtainable.

Resolve any problems or complaints. Aim to handle all queries within the bounds of own knowledge and experience but equally make appropriate decisions about when to escalate issues upwards.

Ensure that all the maintenance and service contractors have the appropriate documentation for working and accessing the building.

Ensure the reception area is kept neat and tidy. The desks must be free from clutter and the seating area regularly tidied and cleared of rubbish.

Check that the lighting at the desk, reception area and any display cabinets is switched on and that any faults are reported to the FM helpdesk.

Endeavour to support the team in requests that may undertake additional hours.

Ensure health and safety compliance at all times.

Undertake any other appropriate duties as required by the client or your manager.

Provide a customer focused service and engender positive client and colleague relationships.

Demonstrate attention to detail and ownership of the processes relating to areas of responsibility.

Continually support and promote a teamwork approach within Macro and the vendor team

Comply with Macro process and procedures at all times.

Assist the Facilities Management team with the following:

Daily room reservations and support conferences and special events by utilizing Meeting Room Manager.

Equipment repair coordination with vendors as appropriate or directed by FM for repair or corrective steps for any equipment that is not working.

Support general work on special projects as necessary.

Produce monthly KPI Reports using Avaya, Condeco and Meeting Room Manager.

Process Facilities related vendor invoices (Macro AP and Client AP).

Request Site Purchase Orders (Macro vendors).

Coordinate all Facilities related activities for assigned site, support Facilities Manager.

The ideal candidate should have:

Relevant experience within the office environment.

Business development experience and have an established network within the FM industry.

High School diploma.

Knowledge of Internet software, Inventory software, Spreadsheet software and Word Processing software.

Ability to effectively present information in one-on-one situations to customers, clients and other employees of the organization.

Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Deal with problems involving a few concrete variables in standardized situations.

Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.


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