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Customer Service Rep II

4 months ago

Amarillo, United States Corebridge Financial Full time

Your future teamCorebridge Financial Inc. is the parent company of several leading life insurance companies which specialize in the Life & Retirement sector. It has virtually endless career opportunities in the Life & Retirement Business. If you are looking for a career opportunity where you can learn a business that helps customers secure their financial future, then we look forward to hearing from youAs a Customer Service Rep II, you will be responsible for providing personalized and professional service to participants of Structured Settlements. You'll do this by responding to inquiries from annuitants, however this is not a call center position. These inquiries may come in via mail, fax, or telephone and may require direct interaction with the annuitant / client and may require follow-up to missing information, providing guidance to annuitants by working closely with both internal and external counsel. You will work with a substantial degree of independence and need to exhibit good judgment and a thorough understanding of Structured Settlement procedures and philosophies.This is an opportunity to start and grow your career and make an immediate impact in a financial industry that provides its customers with financial security Get your foot in the door within a growing division at Corebridge Financial, where the right candidates can accelerate and continue to grow.Your contribution at Corebridge FinancialAs a contributor at Corebridge you are the one the clients turn to in times of need. You act with speed, composure, compassion, and knowledge to solve problems and the work you do every day is the heart of our business.Respond positively to participant written correspondence, and or e-mail inquiries providing a high level of service and quality that exceeds customer expectation.Provide necessary and appropriate assistance in completion of paperwork supporting a variety of benefit transactions, both phone and mail.Process other participant change requests (address, EFT's, etc.) within the department standards.Review and process legal documents such as, Garnishments, Liens, Levies, Subpoenas, Child Supports, any and all other litigation matters, by working closely with both internal and external counsel.Maintaining benefits to insure payments are going to the payees correctlyCoordinate duties and tasks by effective prioritization of responsibilities and time management.Challenge workflows & procedures and assist in making enhancement recommendations in support of 'Exceptional Service'.What we are looking for 3+ years of insurance experience preferably with immediate or deferred annuity products.Attention to detail and accuracy.Excellent written and oral communication skills.Good problem solving and analytical skills.Strong Customer and Team Orientation.Ability to work independently with minimal supervision.Ability to multitask and handle high work volume with tight deadlinesProficient in Word, Excel, and Microsoft Windows.Some College Preferred but not mandatory.What our employees like most about working for Corebridge Financial: Employee focus and pay for performance approachCareer path and growth potentialGenerous Paid Time Off (Corebridge recognizes the importance of work life balance)Generous Benefits Plan: FSA, Life Insurance, Medical, Dental & Vision Coverage401(k) Retirement Plan: Dollar for dollar matching up to 6% with immediate vesting plus an additional 3% from Corebridge.Company opportunities for charitable participation and giving#LI-ST1We are an Equal Opportunity EmployerCorebridge Financial, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At Corebridge Financial, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.To learn more please visit: www.corebridgefinancial.comCorebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com. Reasonable accommodations will be determined on a case-by-case basis.Functional Area:OP - OperationsEstimated Travel Percentage (%): No TravelRelocation Provided: NoAmerican General Life Insurance Company

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