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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Large Customer Service Advisor to join our team at Apex Innovations. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.
Key Responsibilities- Act as the primary point of contact for large customers, providing technical expertise and support to ensure their needs are met.
- Develop and implement customized service solutions to meet the unique needs of our large customers.
- Collaborate with internal stakeholders, including the Large Customer Service Manager and service managers, to ensure seamless execution of customer agreements.
- Provide regular updates and progress reports to customers, ensuring transparency and open communication.
- Identify opportunities to upsell and cross-sell service offerings, driving revenue growth and customer satisfaction.
- Completed commercial or technical education.
- Ideally, completed training as a Large Customer Service Advisor or willingness to obtain this certification.
