Guest Services Representative

1 month ago

Kearney, United States Buckle LLC Full time
Summary
If you're looking for a Part-time job that works well with a busy schedule a position on Buckle's Guest Services team might be a great fit for you The Guest Services Representative will be able to respond to and anticipate guest and store needs and be able to escalate situations appropriately. The Guest Services Representative handles confidential financial and personal information and must follow all Payment Card Industry (PCI) compliance standards. This is a great entry-level position on the Guest Services Team that will receive a lot of training with potential advancement opportunities. The Guest Services Team assists guests, stores, and corporate office needs while providing exceptional service and delivering results that contribute to the company's mission.

**Now Starting at $17.00**

Monday-Saturday: 9AM-9PM

Sunday: 9AM-6PM

Seeking teammates to work 8-30 hours per week.

Essential Duties and Responsibilities
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities, and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Facilitate and manage communication with Stores, Guests, and other departments to determine their needs and identify if escalation to another Teammate or department is necessary.
  • Use available resources to determine best course of action while engaging with Guests and Stores through any channel.
  • Navigate several computer systems simultaneously and multitask efficiently to accurately enter information to address inquiries.
  • Ask probing questions to meet the needs of the Guest.
  • Demonstrate general knowledge of Buckle merchandise including fit and style recommendations, merchandise details, and marketing signage, to answer Guest questions.
  • Assist with processing refunds for orders marked as out-of-stock or orders that have been marked as abandoned.
  • Identify and investigate inconsistencies and questions related to Buckle Loyalty, Preferred Payment, Buckle Card, and the Buckle App.
  • Efficiently utilize Buckle's Point of Sale (POS) systems, Ecommerce order management systems, AS400, and various IT programs.
  • Maintain documentation of Guest concerns along with resolution notes.
  • Cover duties at Switchboard desks in multiple locations at the Corporate Office.
  • Assist visitors at Corporate Office and follow safety and security policies.
  • Answer Corporate phone lines and transfer callers to the appropriate department/Teammate.
  • Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
  • Special projects and other duties as assigned.


Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

High school diploma or general education degree (GED) required; or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Teammate is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The Teammate is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The Teammate must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this job, the Teammate regularly works in an office setting. The noise level in the work environment is usually moderate.

Equal Employment OpportunityBuckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve.

Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the State Law Supplements found on the Teammate Center, under Human Resources.#LI-Onsite

  • Guest Services Teammate

    2 months ago

    Kearney, United States Buckle Full time

    If you're a great communicator and love solving problems a Guest Services Representative position may be a great place for you to start your career at Buckle's Corporate office. The Guest Services Representative will be able to respond to and anticip Guest Service, Guest, Retail, Fraud, Merchandise

  • Guest Services Teammate

    1 month ago

    Kearney, United States The Buckle Full time

    Summary If you're a great communicator and love solving problems a Guest Services Representative position may be a great place for you to start your career at Buckle's Corporate office. The Guest Services Representative will be able to respond to and anticipate guest and store needs and be able to escalate situations appropriately. The Guest Services...

  • Guest Services Teammate

    1 week ago

    Kearney, United States Buckle LLC Full time

    Summary If you're a great communicator and love solving problems a Guest Services Representative position may be a great place for you to start your career at Buckle's Corporate office. The Guest Services Representative will be able to respond to and anticipate guest and store needs and be able to escalate situations appropriately. The Guest Services...

  • Guest Services Inventory Specialist

    4 weeks ago

    Kearney, United States The Buckle Full time

    Summary The Guest Services Inventory Specialist will assist Guests, Stores and Corporate Office needs while providing exceptional service and delivering results that contribute to the company mission. The Guest Services Inventory Specialist will address issues regarding merchandise including but not limited to; returns, orders, shipping, Point of Sale...

  • Guest Services Inventory Specialist

    2 months ago

    Kearney, United States Buckle Full time

    The Guest Services Inventory Specialist will assist Guests, Stores and Corporate Office needs while providing exceptional service and delivering results that contribute to the company mission. The Guest Services Inventory Specialist will address issu Guest Service, Inventory, Specialist, Guest, Retail

  • Lead Guest Services Team Member

    4 weeks ago

    Kearney, United States PILOT Full time

    Company Description Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and...

  • KRMC Patient Services Representative

    1 month ago

    Kearney, United States Bryan Health Full time

    Responsible for interviewing patients to gather all pertinent account information, gather up to date demographics, and verify insurance coverage. They are responsible for ensuring that all required patient signatures are present for treatment, medica Patient Services, Representative, Patient, Healthcare, Business

  • Technical Service Representative

    1 month ago

    Kearney, United States Cornerstone Building Brands Full time

    This is a hybrid role working onsite in Kearney, Missouri 2-3 days a week.DUTIES AND RESPONSIBILITIESFunction as a representative member of the Technical Service team, ensuring the customer’s perception of value added service. Take personal responsibility for every contact to ensure that the customer’s requirements are met from time of initial call...

  • Technical Service Representative

    1 month ago

    Kearney, United States Cornerstone Building Brands Full time

    This is a hybrid role working onsite in Kearney, Missouri 2-3 days a week.DUTIES AND RESPONSIBILITIESFunction as a representative member of the Technical Service team, ensuring the customer’s perception of value added service. Take personal responsibility for every contact to ensure that the customer’s requirements are met from time of initial call...

  • Technical Services Representative

    1 month ago

    Kearney, United States Cornerstone Building Brands Full time

    Job DescriptionJob DescriptionJob DescriptionJOB DETAILSThis is a hybrid role working onsite in Kearney, Missouri 2-3 days a week.DUTIES AND RESPONSIBILITIESFunction as a representative member of the Technical Service team, ensuring the customer’s perception of value added service.  Take personal responsibility for every contact to ensure that the...

  • Technical Services Representative

    3 weeks ago

    Kearney, Missouri, United States Cornerstone Building Brands Full time

    JOB DETAILSThis is a hybrid role working onsite in Kearney, Missouri 2-3 days a week.DUTIES AND RESPONSIBILITIESFunction as a representative member of the Technical Service team, ensuring the customer's perception of value added service. Take personal responsibility for every contact to ensure that the customer's requirements are met from time of initial...

  • Ticket Sales and Service Manager

    3 weeks ago

    Kearney, Nebraska, United States AEG Full time

    About the Tri-City StormThe Tri-City Storm is gearing up to commemorate their 25th Season in Kearney, Nebraska, as a distinguished member of the United States Hockey League, America's premier Tier 1 junior hockey league. The Storm players represent the future talents sought by the NCAA's leading programs and the NHL. If you're looking to dive into a dynamic...

  • Customer Service Representative

    6 days ago

    Kearney, United States STELLA SPIKING - State Farm Agent Full time

    Benefits: 401(k) matching Bonus based on performance Opportunity for advancement Paid time off ROLE DESCRIPTION: As a Customer Service Representative with Stella Spiking - State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and...

  • Customer Service Representative

    4 weeks ago

    Kearney, United States Premier Rental Purchase Full time

    General Purpose: Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customer's residence. Has thorough knowledge of the rental (lease) agreements, merchandise, and customer relations. Safeguards company monies obtained while in the field,...

  • Customer Service Representative

    1 month ago

    Kearney, United States STELLA SPIKING - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative with Stella Spiking - State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your...

  • Customer Service Representative

    2 weeks ago

    Kearney, United States STELLA SPIKING - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceOpportunity for advancementPaid time offROLE DESCRIPTION:As a Customer Service Representative with Stella Spiking - State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail,...

  • Customer Service Representative

    1 month ago

    Kearney, United States Kara Berks - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Training & developmentROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Kara Berks - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and...

  • Sales Representative

    1 month ago

    Kearney, United States MARK PORTER-Farmers Insurance Agency Full time

    Job DescriptionJob DescriptionAre you looking to start a sales career or break into the insurance industry? We want highly motivated and determined job seekers to APPLY TODAY. No matter your sales experience, we'll invest in your success. We understand that it takes time to build a business, to develop the proper skills and understanding, and to excel in...

  • Sales Representative

    1 week ago

    Kearney, United States MARK PORTER-Farmers Insurance Agency Full time

    Job DescriptionJob DescriptionAre you looking to start a sales career or break into the insurance industry? We want highly motivated and determined job seekers to APPLY TODAY. No matter your sales experience, we'll invest in your success. We understand that it takes time to build a business, to develop the proper skills and understanding, and to excel in...

  • Patient Services Representative

    1 month ago

    Kearney, United States Bryan Health Full time

    Responsible for interviewing patients to gather all pertinent account information, gather up to date demographics, and verify insurance coverage. They are responsible for ensuring that all required patient signatures are present for treatment, medical records and insurance processing. They ensure that all necessary documentation is presented to patients,...