Customer Service Associate

4 weeks ago


Kearney, Nebraska, United States Buckle LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Buckle LLC. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, responding to their needs, and ensuring a positive shopping experience.

Key Responsibilities
  • Facilitate and manage communication with stores, guests, and other departments to determine their needs and identify if escalation to another teammate or department is necessary.
  • Use available resources to determine the best course of action while engaging with guests and stores through any channel.
  • Navigate multiple computer systems simultaneously and multitask efficiently to accurately enter information to address inquiries.
  • Ask probing questions to meet the needs of the guest.
  • Demonstrate general knowledge of Buckle merchandise, including fit and style recommendations, merchandise details, and marketing signage, to answer guest questions.
  • Assist with processing refunds for orders marked as out-of-stock or orders that have been marked as abandoned.
  • Identify and investigate inconsistencies and questions related to Buckle Loyalty, Preferred Payment, Buckle Card, and the Buckle App.
  • Efficiently utilize Buckle's Point of Sale (POS) systems, Ecommerce order management systems, AS400, and various IT programs.
  • Maintain documentation of guest concerns along with resolution notes.
  • Cover duties at switchboard desks in multiple locations at the Corporate Office.
  • Assist visitors at the Corporate Office and follow safety and security policies.
  • Answer Corporate phone lines and transfer callers to the appropriate department/team.
  • Fulfill the mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
  • Special projects and other duties as assigned.
Requirements

To be successful in this role, you will need to have a high school diploma or general education degree (GED) and one to three months of related experience and/or training, or an equivalent combination of education and experience.

The physical demands of this job include sitting, using hands to finger, handle, or feel, and talking or hearing. You will occasionally be required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. You must frequently lift and/or move up to 25 pounds.

The work environment is an office setting with a moderate noise level.


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