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Customer Service Representative

1 month ago


Kearney, Nebraska, United States Advance Services Full time

Customer Service Representative

At Advance Services, we're seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you'll be the first point of contact for our customers, assisting them with inquiries and resolving issues in a calm and professional manner.

Key Responsibilities:

Assist customers and business partners via telephone and email

Handle customer complaints in a calm, professional manner

Diagnose, assess and resolve problems or issues

Monitor progress of delivery routes

Scan haul-away pods and verify stamps

Process changes or cancellations to delivery orders

Requirements:

At a minimum, you'll need:

Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
It'd be great if you also have:

High school diploma or equivalent

1-year related experience preferably within a call center environment

Strong customer service skills and the ability to satisfactorily resolve issues

Solid ability to multitask with exceptional organizational skills

Ability to thrive under pressure while delivering solutions that exceed customer expectations

Benefits:

Pay: $19.50 per hour

Flexible schedule

Health insurance

Paid time off

Relaxed work environment

Opportunities for advancement as we continue to grow

Why Choose Advance Services:

We prioritize people; we are your dedicated employment specialists

Streamlined and hassle-free application process

No fees - you never pay to apply or join us

Weekly pay

Engaging safety and attendance incentives

Comprehensive health benefits for you and your family

PTO to ensure you have time for yourself

Exciting referral incentives

Partnership with top companies in the area

How to Apply:

Click the "Apply" button to be directed to our website. Choose a branch near you or contact our office at 308-237-0600. Visit our office at 4407 2nd Ave Kearney NE, and meet our experienced and friendly staff.

Advance Services is proud to be an equal opportunity employer.