Guest Services Representative

2 days ago

Kearney, United States Buckle LLC Full time
Summary

If you're a great communicator and love solving problems a Guest Services Representative position may be a great place for you to start your career at Buckle's Corporate office. The Guest Services Representative will be able to respond to and anticipate guest and store needs and be able to escalate situations appropriately. The Guest Services Representative handles confidential financial and personal information and must follow all Payment Card Industry (PCI) compliance standards. This is a great entry-level position on the Guest Services Team that will receive a lot of training with potential advancement opportunities.

**Now starting at $17.00/hr**

Essential Duties and Responsibilities
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities, and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Facilitate and manage communication with Stores, Guests, and other departments to determine their needs and identify if escalation to another Teammate or department is necessary.
  • Use available resources to determine best course of action while engaging with Guests and Stores through any channel.
  • Navigate several computer systems simultaneously and multitask efficiently to accurately enter information to address inquiries.
  • Ask probing questions to meet the needs of the Guest.
  • Demonstrate general knowledge of Buckle merchandise including fit and style recommendations, merchandise details, and marketing signage, to answer Guest questions.
  • Assist with processing refunds for orders marked as out-of-stock or orders that have been marked as abandoned.
  • Identify and investigate inconsistencies and questions related to Buckle Loyalty, Preferred Payment, Buckle Card, and the Buckle App.
  • Efficiently utilize Buckle's Point of Sale (POS) systems, Ecommerce order management systems, AS400, and various IT programs.
  • Maintain documentation of Guest concerns along with resolution notes.
  • Cover duties at Switchboard desks in multiple locations at the Corporate Office.
  • Assist visitors at Corporate Office and follow safety and security policies.
  • Answer Corporate phone lines and transfer callers to the appropriate department/Teammate.
  • Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
  • Special projects and other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

High school diploma or general education degree (GED) required; or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Teammate is regularly required to sit; use hands to finger, handle, or feel and talk or hear.The Teammate is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The Teammate must frequently lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this job, the Teammate regularly works in an office setting. The noise level in the work environment is usually moderate.

Equal Employment OpportunityBuckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve.

Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center.

  • Guest Services Representative

    3 weeks ago

    Kearney, Nebraska, United States Buckle LLC Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Buckle LLC. As a Guest Services Representative, you will be responsible for providing exceptional customer service and support to our guests. This is an exciting opportunity to work in a dynamic and fast-paced environment where you will have the chance to make a real...

  • Guest Services Representative

    4 weeks ago

    Kearney, Nebraska, United States Buckle LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Buckle LLC. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service, responding to guest and store needs, and escalating situations as necessary.Key ResponsibilitiesFacilitate and manage...

  • Guest Services Representative

    2 days ago

    Kearney, United States The Buckle Full time

    If you're a great communicator and love solving problems a Guest Services Representative position may be a great place for you to start your career at Buckle's Corporate office. The Guest Services Representative will be able to respond to and anticip Guest Service, Representative, Guest, Retail, Corporate

  • Guest Services Representative

    6 months ago

    Kearney, United States Buckle LLC Full time

    Summary If you're looking for a Part-time job that works well with a busy schedule a position on Buckle's Guest Services team might be a great fit for you! The Guest Services Representative will be able to respond to and anticipate guest and store needs and be able to escalate situations appropriately. The Guest Services Representative handles confidential...

  • Guest Services Representative

    7 days ago

    Kearney, United States Buckle LLC Full time

    Summary If you're looking for a Part-time job that works well with a busy schedule a position on Buckle's Guest Services team at Buckle's Corporate Office might be a great fit for you! The Guest Services Representative will be able to respond to and anticipate guest and store needs and be able to escalate situations appropriately. The Guest Services...

  • Guest Services Representative

    3 hours ago

    Kearney, United States Buckle LLC Full time

    Summary If you're looking for a Part-time job that works well with a busy schedule a position on Buckle's Guest Services team at Buckle's Corporate Office might be a great fit for you! The Guest Services Representative will be able to respond to and anticipate guest and store needs and be able to escalate situations appropriately. The Guest Services...

  • Guest Services Teammate

    3 weeks ago

    Kearney, United States The Buckle Full time

    If you're a great communicator and love solving problems a Guest Services Representative position may be a great place for you to start your career at Buckle's Corporate office. The Guest Services Representative will be able to respond to and anticip Guest Service, Guest, Retail, Fraud, Merchandise

  • Guest Services Teammate

    5 months ago

    Kearney, United States Buckle LLC Full time

    Summary If you're a great communicator and love solving problems a Guest Services Representative position may be a great place for you to start your career at Buckle's Corporate office. The Guest Services Representative will be able to respond to and anticipate guest and store needs and be able to escalate situations appropriately. The Guest Services...

  • Guest Services Team Member

    3 weeks ago

    Kearney, Nebraska, United States Buckle LLC Full time

    Job SummaryAre you a great communicator and problem solver? Do you enjoy helping others? We may have the perfect opportunity for you! As a Guest Services Teammate at Buckle LLC, you will be responsible for responding to and anticipating guest and store needs, escalating situations as necessary, and providing exceptional customer service.Key...

  • Fitness Customer Service Representative

    3 weeks ago

    Kearney, United States Planet Fitness Full time

    The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Custo Customer Service, Customer Service Representative, Fitness, Representative, Retail, Instructor

  • Customer Service Representative

    4 weeks ago

    Kearney, Nebraska, United States Buckle LLC Full time

    Job SummaryBuckle LLC is seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service, responding to guest and store needs, and escalating situations appropriately.Key ResponsibilitiesFacilitate and manage...

  • Customer Service Representative

    4 weeks ago

    Kearney, Nebraska, United States Advance Services Full time

    Customer Service RepresentativeAt Advance Services, we're seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you'll be the first point of contact for our customers, assisting them with inquiries and resolving issues in a calm and professional manner.Key Responsibilities: Assist customers and...

  • Guest Services Team Member

    4 weeks ago

    Kearney, Nebraska, United States Buckle LLC Full time

    Job SummaryWe are seeking a highly skilled Guest Services Teammate to join our team at Buckle LLC. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service, resolving guest issues, and ensuring a positive experience for our customers.Key ResponsibilitiesHandle all correspondence for Guest orders,...

  • Guest Care Associate

    3 months ago

    Kearney, United States Family Fresh Market Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Customer Service Representative

    4 weeks ago

    Kearney, United States Family Fresh Market Full time

    Job SummaryThis role is responsible for providing exceptional customer service in a fast-paced retail environment. The Guest Care Associate will be the face of our store, ensuring that every guest has a positive and memorable experience.Key ResponsibilitiesProvide courteous and professional customer service to guests in person and over the phoneOperate a...

  • Customer Service Representative

    4 weeks ago

    Kearney, Nebraska, United States Target Full time

    Be a Part of Something BigAt Target, we're committed to creating a welcoming experience for every guest. As a Guest Advocate, you'll play a key role in making that happen.Your Key Responsibilities:Create a warm and inviting atmosphere for our guestsEngage with guests in a friendly and genuine way, building connections and relationshipsProvide assistance and...

  • Host - Guest Experience Specialist

    3 weeks ago

    Kearney, Nebraska, United States Pepperjax Development Full time

    Job Summary:We are seeking a friendly and customer-oriented individual to provide a warm welcome and exceptional service to our guests as a Host.As a Host, you will be the first point of contact for our guests, ensuring a smooth flow of guests into the dining area.Your primary responsibility will be to greet guests, manage reservations, and maintain a clean...

  • Financial Services Representative

    4 weeks ago

    Kearney, Nebraska, United States Modern Woodmen Full time

    About the RoleWe are seeking a highly motivated and entrepreneurial individual to join our team as a Financial Services Representative. As a representative, you will play a critical role in delivering personalized investment solutions to help clients achieve their long-term financial goals.Key ResponsibilitiesWork with current or new members to provide them...

  • Customer Service Associate

    3 weeks ago

    Kearney, Nebraska, United States Buckle LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Buckle LLC. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, responding to their needs, and ensuring a positive shopping experience.Key ResponsibilitiesFacilitate and manage...

  • To Go Specialist

    3 weeks ago

    Kearney, Nebraska, United States Red Lobster Full time

    Job Summary:As a To Go Specialist at Red Lobster, you will be responsible for delivering exceptional customer service and ensuring a seamless takeout experience for our guests.Key Responsibilities:Offer personalized service and food and drink suggestions to enhance the guest's takeout experience.Take accurate orders and assemble prepared food and drink...