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Member Experience Officer
1 month ago
Join Our Dynamic Team
Educational Systems FCU has proudly served the education community for over 65 years. With over $1.2 billion in assets and 85,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community and we are proud of our values: trustworthy, excellence, collaborative, empowerment and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.
About Our Exciting Career Opportunity
We are currently seeking a highly motivated individual with strong service, operational, sales and interpersonal skills to join our dynamic team as a Member Experience Officer. The Member Experience Officer provides a variety of sales and service functions such as:
Providing information on all Credit Union services and effectively cross-selling the products and services that meet the member's specific needs.
Managing the day-to-day operations of the branch in the absence of the Assistant Manager (where applicable) and Branch Manager.
Supporting the Credit Union's membership and asset growth goals by participating in sales campaigns and community outreach events as determined by the Branch Manager.
Acting as a sales and service role model for Member Experience staff demonstrating high-level listening, sales and problem resolution skills.
Supporting the Branch Manager in creating and maintaining a sales culture within the branch.
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