Vibee - Fan Experience Coordinator
1 week ago
Job Summary:
WHO ARE YOU?
Do you enjoy live events? Do you excel in fast paced, creative environments? Are you comfortable speaking on the phone directly with fans? Then youre in luck We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on
WHO ARE WE?
Vibee is a global destination experiences company, providing exclusive hotel & ticket packages to the best music festivals, concerts and destinations worldwide.
We connect global travelers & music fans to curated Vibee destination experiences, as well as events from our exclusive partners like Live Nation, Insomniac Events, C3 and more.
This is a unique opportunity to join our team of passionate travel experience creators with Vibee and catch the buzz
THE ROLE
Vibee is seeking a highly motivated and proactive Fan Experience Coordinator to join the Fan Engagement Team. This position will answer inbound calls, emails, and chats from customers from around the world and handle various types of requests that require different levels of troubleshooting, all while providing exceptional service and working towards a goal of one contact resolution. This is not a remote position and is required in office in Las Vegas, NV at least 3 days per week. This position reports to the Director of Fan Experience.
RESPONSIBILITIES
Resolve customer queries in an efficient and timely manner via phone calls, emails, and a texting platform
Provide the highest level and quality of customer service at all times ensuring customer confidence
Utilize verbal, electronic, paper, and other means of communication with customers, and make suggestions for the improvement of communication systems
Advise and support other members of the customer services team and external departments in relation to event and venue information and customer queries
Liaise with other departments across the business to ensure adequate knowledge of the business to enhance the service provided to the customer
Adhere to all company and departmental processes, procedures, and policies
Flexibility to perform other job-related duties as required
Other projects and tasks as needed
Some travel may be required (economy)
QUALIFICATIONS
High School Diploma or equivalent and a Bachelors degree is considered a bonus
2+ years of experience in hospitality, live events, or customer service industry
Experience using Microsoft Office and G-Suite programs
Must be able to perform in a fast-paced, multiple-demand work environment
Excellent oral and written communications and organizational skills
Must have problem solving skills, active listening skills, and be able to multitask
Exceptional customer service and organizational skills
Demonstrated ability to build and foster relationships both internally and externally and work in a team environment
Proven to perform well under pressure; managing multiple priorities simultaneously
A positive, winning approach, incorporating integrity, confidentiality and discretion
Ability to work evenings & weekends as required
Ability to travel for events both domestically and internationally
Possess a valid passport
Strong technical skills in Microsoft Excel and Word, as well as Google Docs and Sheets
Must be an active problem solver, instilled with a sense of urgency for projects large and small
WORK ENVIRONMENT
Must be able to tolerate loud noise levels & busy environments
May work in drastic temperature climates working onsite at our events
Must be willing to work during evening and weekend hours, as required, to meet deadlines
Must be willing to travel extensively both domestically and abroad
Must have a current passport and be able to travel worldwide without restriction
Must be able to continuously stand or walk
Must be able to bend, squat, climb stairs and lift frequently
Must be able to lift up to 20 pounds occasionally
May occasionally walk on slippery or uneven surfaces
Must be able to tolerate loud noise levels in the work environment
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Vibee for a visa.
EQUAL EMPLOYMENT OPPORTUNITYVibee strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Vibee recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.Hiring Range: $18.00 - $22.00 USD per hour
Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Vibee takes into consideration a candidates education, training, and experience, as well as the positions work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employees salary history will not be used in compensation decisions.
-
Vibee - Fan Experience Coordinator
4 weeks ago
Las Vegas, United States Live Nation Entertainment Full timeJob Summary: WHO ARE YOU? Do you enjoy live events? Do you excel in fast paced, creative environments? Are you comfortable speaking on the phone directly with fans? Then you're in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on... WHO ARE WE? Vibee is...
-
Vibee - Fan Experience Coordinator
2 months ago
Las Vegas, United States Live Nation Entertainment Full timeJob Summary: WHO ARE YOU? Do you enjoy live events? Do you excel in fast paced, creative environments? Then you're in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on... WHO ARE WE? Vibee is a global destination experiences company, providing...
-
Vibee - Seasonal Event General Manager
3 weeks ago
Las Vegas, United States Insomniac Holdings, LLC Full timeJob Summary: WHO ARE YOU? Do you enjoy live events? Do you excel in fast paced, creative environments? Then you're in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on... WHO ARE WE? Vibee is a global travel experience company, providing exclusive hotel...
-
Marketing Coordinator
1 month ago
Las Vegas, Nevada, United States teamworkonline Full timeFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...
-
Insomniac - Seasonal Inventory Warehouse Coordinator
2 months ago
Las Vegas, Nevada, United States Insomniac Holdings, LLC Full timeWe are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of the merchandising space.Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan...
-
Inventory Control Analyst
7 days ago
las vegas, United States GHOST Full timeGHOST is disrupting the sports nutrition industry by creating a lifestyle movement that includes transparent innovative products, immersive content, global distribution, key influencer partnerships and collaborations with the world's leading flavor brands. We are always challenging ourselves to think outside the box and serve our fans and customers better,...
-
Inventory Control Analyst
2 weeks ago
Las Vegas, United States GHOST Full timeGHOST is disrupting the sports nutrition industry by creating a lifestyle movement that includes transparent innovative products, immersive content, global distribution, key influencer partnerships and collaborations with the world's leading flavor brands. We are always challenging ourselves to think outside the box and serve our fans and customers better,...
-
Inventory Control Analyst
3 weeks ago
Las Vegas, United States GHOST Full timeGHOST is disrupting the sports nutrition industry by creating a lifestyle movement that includes transparent innovative products, immersive content, global distribution, key influencer partnerships and collaborations with the world's leading flavor brands. We are always challenging ourselves to think outside the box and serve our fans and customers better,...
-
Inventory Control Analyst
1 week ago
las vegas, United States GHOST Full timeGHOST is disrupting the sports nutrition industry by creating a lifestyle movement that includes transparent innovative products, immersive content, global distribution, key influencer partnerships and collaborations with the world's leading flavor brands. We are always challenging ourselves to think outside the box and serve our fans and customers better,...
-
Social Media Coordinator
3 weeks ago
Las Vegas, United States Endeavor Full timeWho We Are: UFC® is the world's premier mixed martial arts organization (MMA), with more than 700 million fans and 243 million social media followers. The organization produces more than 40 live events annually in some of the most prestigious arenas around the world while broadcasting to over 900 million TV households across more than 170 countries. UFC's...
-
Insomniac - Seasonal Site Experience Crew Member
3 weeks ago
Las Vegas, Nevada, United States Live Nation Entertainment Inc Full timeEnhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction.Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe.The...
-
Insomniac - Seasonal Site Experience Crew Member
1 month ago
Las Vegas, United States Live Nation Entertainment Inc Full timeEnhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction.Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe.The...
-
Vacation Experience Coordinator
1 day ago
Las Vegas, Nevada, United States HHH Affiliates Full timeJob DescriptionWe are seeking a highly skilled and detail-oriented Vacation Experience Coordinator to join our team at HHH Affiliates. As a key member of our customer service team, you will be responsible for creating unforgettable vacation experiences for our clients.Key Responsibilities:Assist clients in selecting and booking travel packages, including...
-
Marketing Coordinator
1 month ago
Las Vegas, United States teamworkonline Full timeFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...
-
Social Media Coordinator
4 days ago
Las Vegas, United States Speedway Motorsports Full timeJob DescriptionJob DescriptionTITLE: Social Media CoordinatorPAY STATUS: ExemptDIVISION: MarketingREPORTS TO: Senior Director of Marketing, Las Vegas Motor SpeedwayLOCATION: Las Vegas Motor Speedway in Las Vegas, NVLas Vegas Motor Speedway is a key location in the Speedway Motorsports nationwide network of entertainment venues. Speedway Motorsports maintains...
-
Customer Experience Coordinator
3 weeks ago
Las Vegas, United States TJ Maxx Full timeStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...
-
Flight Operations Coordinator
4 days ago
Las Vegas, Nevada, United States Amentum Full timeJob SummaryAmentum is seeking a highly skilled Air Traffic Control Station professional to join our team. As an Air Traffic Control Specialist, you will play a critical role in ensuring the safe and efficient movement of aircraft.Key ResponsibilitiesFlight Planning and CoordinationRoute planes for operating under instrument flight rules to control centers...
-
Customer Experience Coordinator
2 weeks ago
Las Vegas, United States TJ Maxx Full timeStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...
-
Insomniac - Seasonal HR Coordinator
1 week ago
Las Vegas, United States LIVE NATION ENTERTAINMENT INC Full timeJob Summary: WHO ARE YOU? Do you enjoy dance music? Do you excel at event-based recruiting? Then you're in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of the talent acquisition space. Is this you? Read on… WHO ARE WE? Insomniac produces some of the most innovative, immersive music...
-
Spanish Digital Media Coordinator
1 month ago
Las Vegas, Nevada, United States teamworkonline Full timeWho We Are:UFC is the world's premier mixed martial arts organization (MMA), with more than 700 million fans and 243 million social media followers. The organization produces more than 40 live events annually in some of the most prestigious arenas around the world while broadcasting to over 900 million TV households across more than 170 countries. UFC's...