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Full Time Learning Management Technology Coordinator

2 months ago

Elyria, United States Lorain County Community College Full time
Job Description

The Learning Management Technology Coordinator manages the Learning Management System (LMS) and all other academic technologies supporting the virtual teaching and learning environment. This position is responsible for the technical coordination of the LMS, providing training and support to faculty, staff, and students, and promoting the effective use of digital learning tools. The ideal candidate will be proficient in LMS operations, possess strong technical skills, and have a passion for academic technology and user support.

This position reports directly to the Dean of Teaching and Learning Support with academic technology liaison responsibility to all institutional stakeholders. Major areas of responsibility may include, but are not limited to:

(A) Manage the LMS and other academic technologies.

Manage the day-to-day operations of the LMS to maintain integrity and efficiency.

Optimize LMS performance, performing regular updates and backups, handling technical issues and coordinating with vendors for advanced technical support.

Collaborate with Campus Technologies to integrate the LMS with the Student Information System (SIS).

Leverage data in the LMS to report on system usage and student outcomes in collaboration with assessment and institutional research teams.

Integrate third-party tools and Learning Tools Interoperability (LTI) components to enhance the LMS functionality.

Assist in reviewing accessibility and privacy policies for technologies used in the LMS.

(B) Provides technical support and training for the LMS and other academic technologies.

Provide advanced technical support for the LMS and academic technologies.

Resolve tickets, providing timely and effective solutions to LMS-related issues.

Manage user accounts, roles, and permissions, ensuring proper access control and data security.

Provide training and/or one-on-one consults for faculty and team members.

Create and update training materials, including user guides, video tutorials, and best practice documents.

(C) Facilitates academic technology innovation.

Stay current about latest developments in LMS technologies and instructional tools by reviewing release notes and engaging in academic technology communities.

Shares insights with the campus community on changes that impact course delivery.

Assess and lead the adoption of new instructional technologies for faculty and students.

(D) Collaboration and Strategy

Assist in developing and maintaining LMS-related policies and procedures, ensuring they reflect best practices in digital education.

Advocate for and implement measures to ensure LMS compliance with privacy and accessibility standards.

Work closely with the team and critical stakeholders to strategically plan for academic technology initiatives.

Participate in institutional committees and working groups to align LMS operations with the institution's strategic goals and educational objectives.

May supervise part-time staff within the department and provide feedback for performance reviews.

(E) Assume other duties as assigned by the Dean, Teaching & Learning Support.

Qualifications

Required Qualifications:
  • Bachelor's degree in Educational Technology, Information Systems, or a related field.
  • Experience as an LMS Administrator or Tier 2 support in an educational setting (preference for experience with Canvas).
  • Proven experience with LMS technical support and/or LTI integrations.
  • Proficiency with major LMS platforms (e.g., Canvas, Blackboard, Moodle).
  • Proven experience with other academic technologies (e.g. YuJa, CourseArc, Watermark).
  • Strong analytical skills and the ability to conduct technology needs assessments.
  • Ability to work independently and as part of a team, managing multiple priorities in a dynamic environment.
  • Commitment to continuous learning and professional development in the field of educational technology.
  • Effective communication skills for training and collaboration.
  • Commitment to upholding privacy and accessibility standards.
Preferred Qualifications:
  • Master's degree in Educational Technology, Information Systems, or a related field.
  • Proven experience as an LMS Administrator or similar role in an educational setting (LCCC uses Canvas).
  • Familiarity with SQL, VSS, Access, Python, and Powershell
  • Experience with VPATs, WCAG2.1AA Standards, and online course accessibility.
  • Strong technical skills, including experience with system administration, database management, and software integration.
  • Excellent communication and interpersonal skills, with a focus on customer service and user support.
  • Experience in developing and delivering training programs for diverse audiences.
  • Knowledge of instructional design principles and educational technology trends.

The application file should include: cover letter, current resume, Professional Statement (if applicable); unofficial transcripts (official transcripts will be required upon employment) and contact information for 3-4 professional references. Incomplete files will not be considered. Candidate selected will be subject to appropriate background checks before hire.

About LCCC:

Established in 1963, Lorain County Community College is the first community college in Ohio with a permanent campus. For six decades, LCCC has served the diverse needs of greater Lorain County region by providing affordable access to higher education and now serves approximately 13,000 students each year in certificate, associate, bachelor's and master's degree programs.

Since 1963, one in four Lorain County residents have taken classes at LCCC and more than 43,000 have earned a degree. LCCC was recently ranked in the top 10% of most affordable colleges in the nation and more than 90% of LCCC graduates live and work in Northeast Ohio. 45% of Lorain County's high school graduates earn college credits through LCCC's high school dual enrollment programs. LCCC also partners with more than 700 employers and offers 170 industry-recognized credentials to better prepare the workforce for the future.

LCCC is a dynamic, student-centered college intentionally designed to support individuals with balancing multiple roles on their path to college completion. 85% of LCCC students work while attending college, with majority working at least half-time. The average age of LCCC's students is 24, and many bring life experiences that include caring for dependents, serving in the military, or completing some prior college. Over 80% of LCCC students received financial assistance through grants and scholarships, and LCCC has been nationally recognized for holistic, fully integrated services and commitment to student success.

Lorain County Community College seeks to hire and employ locally whenever possible. Employees should reside in Ohio, where they can be responsive to on-campus work requirements, and within a reasonable commuting distance of their work location.