Front Office Supervisor

1 week ago


Manchester Center, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

Escape to The Equinox in Vermont and experience the best of all seasons. From exhilarating outdoor adventures to serene moments of relaxation, our resort offers a range of activities for every time of year. Discover the joys of summer, embrace the beauty of winter, and immerse yourself in a world of four-season fun at The Equinox.

Overview

0px;">We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

0px;">

0px;">Your Role:
  • Help guests discover their "Wanderlust" experience
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • Help to resolve problems and "WOW" guests through recovery when things aren't quite right
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures
  • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
  • Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
  • Maintain the Sundries shop, keeping up with inventory and ordering as necessary
  • Training all new Front Desk Agents to provide exceptional customer service
  • Promote and sell special hotel programs
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
  • Be knowledgeable of all emergency procedures and policies
  • Maintain house bank
  • Communicate all pertinent information to manager on duty
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
  • Assist other departments as needed
Qualifications
  • Must be available to work a flexible schedule to include nights, weekends and holidays
  • High school diploma or equivalent
  • Previous hotel or resort experience preferred
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Computer skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift


  • Manchester Center, Vermont, United States Kimpton Hotel Full time

    Lead Front Office Operations at Kimpton Taconic HotelWe're seeking a seasoned Front Office Supervisor to lead our Front Office team at Kimpton Taconic Hotel. As a key member of our hotel team, you'll be responsible for delivering exceptional guest service, ensuring seamless front office operations, and driving revenue growth.Key Responsibilities:Lead all...


  • Manchester Center, Vermont, United States Kimpton Hotel Full time

    About the RoleWe're seeking a highly skilled and experienced Front Office Supervisor to lead our Front Office operations at the Kimpton Taconic Hotel. As a key member of our team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of collaboration among team...


  • Manchester Center, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...


  • Manchester, United States Axes Physical Therapy Full time

    Axes Physical Therapy is dedicated to positively impacting and improving the lives of the people we serve! This is achieved by hiring great people and providing great services. Axes PT is excited to be ... Patient Centered - Employee Centered - Client Centered We are thrilled to say that we are growing, and with that comes an opportunity for a new position....


  • Manchester, New Hampshire, United States Hotel Resource Full time

    Hotel Front Desk Supervisor Job DescriptionJob Summary:We are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Hotel Resource. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences, managing daily operations, and leading a team of front desk agents.Key...


  • Manchester, New Hampshire, United States Axes Physical Therapy Full time

    Medical Front Office SupervisorAxes Physical Therapy is committed to delivering exceptional patient care and experiences. We are seeking a highly skilled Medical Front Office Supervisor to join our team in our Ballwin Clinic.Key Responsibilities:Manage day-to-day front office operations in a fast-paced outpatient physical therapy center.Provide supportive...

  • Front Desk Supervisor

    4 months ago


    Kennedy Space Center, United States Hilton Grand Vacations Full time

    As a Front Desk Supervisor you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards: - Supervise the Front Office daily operations. - Ass Front Desk, Supervisor, Management, Hotel

  • Front Desk Supervisor

    3 weeks ago


    Kennedy Space Center, United States Auro Hotels Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Auro Hotels. As a key member of our front office team, you will be responsible for ensuring that every guest receives exceptional service and has a memorable stay with us.Key Responsibilities:Supervise and coordinate the activities...


  • Manchester, United States Bluegreen Vacations Full time

    Front Desk Supervisor - South Mountain Resort Lincoln, NH, USA Job Description Posted Friday, June 21, 2024 at 4:00 AM South Mountain Resort , located in Lincoln, NH, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately! Schedule: Full-Time, Flexible-Schedule required Address: 23 Innseasons Drive, Lincoln, NH 03251 Be part of a team...


  • Manchester, VT, United States The Equinox Resort Full time

    Overview We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and...


  • Manchester, Vermont, United States SDM Payroll, Inc. Full time

    Front Office Coordinator OpportunityWe are seeking a highly motivated and organized individual to join our team as a Front Office Coordinator. This role is responsible for providing exceptional patient care and administrative support to our dental practice.Key Responsibilities:Maintain accurate and up-to-date patient records and accountsSchedule and confirm...


  • Manchester, Vermont, United States The Equinox Resort Full time

    OverviewWe are seeking a highly motivated and experienced individual to join our Front Desk team as Front Office Supervisor. The successful candidate will have a proven track record of providing exceptional customer service, leading by example, and responding in a professional and courteous manner to guests and team members.Key ResponsibilitiesProvide...


  • Manchester, Vermont, United States The Equinox Resort Full time

    Front Desk Supervisor OpportunityWe are seeking a highly motivated and experienced individual to join our Front Desk team as Front Desk Supervisor at The Equinox Resort. As a key member of our team, you will be responsible for providing exceptional customer service, leading by example, and supporting the team in a fast-paced environment.Key...

  • Front Desk Supervisor

    3 months ago


    Kennedy Space Center, United States Auro Hotels Full time

    ** Front Desk Supervisor** **Job Category****:** Front Office **Requisition Number****:** FRONT003306 Showing 1 location **Job Details** **Description** **Delta Hotel by Marriott Orlando is seeking a dynamic Front Desk Supervisor for their busy hotel! Compensation is competitive based on experience. Company benefits include health, dental, vision, PTO, 401k,...

  • Front Desk Supervisor

    4 months ago


    Kennedy Space Center, United States Stanford Hotel Group Full time

    ** Front Desk Supervisor** **Job Category****:** Front Office **Requisition Number****:** FRONT05021 Showing 1 location **Job Details** **Description** Greet and welcome all guests approaching the Front Desk in accordance with Marriott Hotel standards. * Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. *...


  • Manchester, United States Courtyard Manchester Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Supervisor

    2 weeks ago


    Kennedy Space Center, United States Sonesta International Hotels Full time

    Job Description SummarySonesta ES Suites Orlando is seeking a highly skilled Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel's front desk.Key Responsibilities:Lead and manage the front desk team to ensure...


  • Kennedy Space Center, United States Sonesta International Hotels Full time

    Job Description SummarySonesta ES Suites Orlando is seeking a highly skilled Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front desk.Key Responsibilities:Lead and manage the front desk team to ensure excellent...

  • Front Office Director

    2 weeks ago


    Kennedy Space Center, United States Waldorf Astoria Hotels & Resorts Full time

    Front Office Manager Job DescriptionWaldorf Astoria Orlando is seeking a seasoned Front Office Manager to lead our Front Office team in delivering exceptional guest experiences and driving financial profitability.Key Responsibilities:Direct and administer Front Office operations, ensuring seamless guest service and efficient room inventory management.Develop...


  • Kennedy Space Center, United States Sonesta International Hotels Full time

    Sonesta ES Suites Orlando is looking for a Front Desk Supervisor (FDS). The FDS is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the fr Front Desk, Operations Manager, Supervisor, Guest Service, Hotel