Patient Service Representative Lead

3 weeks ago


Fond du Lac, United States Advocate Aurora Health Full time

Department:

09120 AMG Fond du Lac - General Administration

Status:

Full time

Benefits Eligible:

Yes

Hou

rs Per Week:

40

Schedule Details/Additional Information:

Monday - Friday, primarily between 8:30am - 5pm, but may be as early as 6:45am or as late as 7pm.

Occasional weekend coverage may be needed: Saturday/Sunday- 6:45am - 3pm.

Major Responsibilities:

Acts as a resource to patient services staff, which includes training/orienting, providing day-to-day work direction, scheduling of staff, and giving input on performance. Assigns, monitors, and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues/concerns.Assists with human resource responsibilities, which may include interviewing and selection of new employees, staff development, providing performance feedback, resolution of employee concerns, and employee morale. Assists in interpreting department policies and procedures, and advises and updates staff on procedural changes.Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payor requirements. Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

High School Graduate.

Experience Required:

Typically requires 3 years of experience in customer service and/or in providing leadership.

Knowledge, Skills & Abilities Required:

Demonstrated leadership skills such as delegation, team building, managing multiple priorities, problem solving, and decision making.Excellent communication (written and verbal), customer service and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.Understanding of basic medical terms and abbreviations typically used in the patient scheduling and registration process.Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.Excellent organizational skills.Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Physical Requirements and Working Conditions:

Exposed to normal medical office environment, may be exposed to potentially ill patients.Must be able to sit for extended periods of time.Operate all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. #J-18808-Ljbffr



  • Fond du Lac, United States Advocate Aurora Health Full time

    Major Responsibilities:Greets and checks in patients arriving for their appointments. Ensures patient information is complete and accurate. Collects patient responsibility as identified in the pre-registration process. Completes the registration proc Patient, Representative, Customer Service, Service, Retail, Insurance, Healthcare, Financial


  • Fond du Lac, United States Advocate Aurora Health Full time

    Department: 09120 AMG Fond du Lac - General Administration Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday - Friday, primarily between 8:30am - 5pm, but may be as early as 6:45am or as late as 7pm. Occasional weekend coverage may be needed: Saturday/Sunday- 6:45am - 3pm. Major Responsibilities:...


  • Fond du Lac, United States Advocate Aurora Health Full time

    Department: 09120 AMG Fond du Lac - General Administration Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday - Friday, primarily between 8:30am - 5pm, but may be as early as 6:45am or as late as 7pm. Occasional weekend coverage may be needed: Saturday/Sunday- 6:45am - 3pm. Major Responsibilities:...

  • Registered Nurse

    1 week ago


    Fond Du Lac, WI, United States Lutheran Homes & Health Service Inc Full time

    Description:*Salary: $40 to $46 per hour - Incentive pay 1.5 times hourly wage plus $10/hour pick up avaialble.* *Job Type : *Full Time, Day or PM shift (8 hours) * 401K Retirement with emplyer match ($.Health/Dental/Vision/Life/Disability and other supplemental voluntary plans * EAP * Fun Committee events for staff * Access to regional Nurse consultants...


  • Fond du Lac, United States Envision Greater Fond du Lac Full time

    **Position**: Membership Coordinator **Reports to**: Vice President of Membership & Resource Development **FSLA Status**: Exempt **Work schedule**: Standard office hours (8am-5pm), some occasional evenings possible **Travel expectation**: Local travel (Fond du Lac County), as outlined by the Vice President of Membership & Resource Development or...

  • Cashier

    3 weeks ago


    Fond du Lac, United States Festival Foods Full time

    Job Summary: Job Title: Cashier FLSA Status: Hourly Reports To: Guest Services Manager A Cashier is responsible for maintaining outstanding guest service through efficient and courteous cashiering by processing sales quickly, reacting to guest needs and safeguarding company assets. Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES Engage guests in...


  • Fond du Lac, United States Lakeland Care Plus Full time

    Job DescriptionJob DescriptionDescription:This role will be hired for Lakeland Care Plus, Inc. This organization was launched in 2022 as part of the Lakeland Care, Inc. mission to strengthen communities. Lakeland Care Plus is a wholly owned subsidiary of Lakeland Care, Inc. At Lakeland Care Plus we support businesses and individuals in enhancing operations...


  • Fond Du Lac, United States ShopKo, Inc. Full time

    It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services. As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve...

  • RN Skilled Visit

    4 weeks ago


    Fond du Lac, United States LHC Group Full time

    We are hiring for a Home Care Registered Nurse in Fond du Lac. We have PRN and part-time opportunities with a weekly pay and Loyalty Bonus. At Almost Family, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the...


  • Fond du Lac, United States Shopko Optical Full time

    Job DescriptionJob Description It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services. As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a...


  • Fond du Lac, United States Shopko Optical Full time

    Job DescriptionJob DescriptionIt all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services. As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a...


  • Fond du Lac, United States Enhance Rehabilitation Full time

    Enhance Rehabilitation is currently seeking qualified Occupational Therapist candidates to join our dynamic team. As an Enhance Rehabilitation Occupational Therapist, you will be a part of growing team. In this role, you will evaluate and treat patients in a SNF setting following an individualized plan of care.Providing excellent care for our...


  • Fond du Lac, United States C.D. Smith Full time

    SUMMARY/OBJECTIVE Provides day-to-day on-site assistance to the Superintendent and Project Manager; working collectively towards the successful completion of projects in accordance with established goals regarding quality, safety, efficiency and schedule. Serves as an onsite point of contact for the Project Manager, Superintendent, Subcontractors and...


  • Fond Du Lac, United States Res-Care, Inc. Full time

    Our Company Generations Hospice Overview The Director, Clinical Operations is responsible for the overall direction of hospice clinical services. The Director, Clinical Operations establishes, implements, and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and...


  • Fond du Lac, United States Badger Liquor Co., Inc. Full time

    OBJECTIVES OF THIS ROLEEstablish, implement and update development strategies so they align with Badger Liquor's mission and vision. Lead efforts to ensure onboarding and ongoing employee learning is effective and represents Badger's Liquor's culture. Develop training plans that support the achievement of the overall business objectives. Build and maintain...


  • Fond du Lac, United States C.D. Smith Construction, Inc. Full time

    Job DescriptionJob DescriptionSUMMARY/OBJECTIVEProvides day-to-day on-site assistance to the Superintendent and Project Manager; working collectively towards the successful completion of projects in accordance with established goals regarding quality, safety, efficiency and schedule. Serves as an onsite point of contact for the Project Manager,...

  • Material Handler

    2 weeks ago


    Fond du Lac, United States Alamo Group Full time

    DetailsWausau Equipment Company in Fond du Lac, WI is taking applications for an experienced Material Handler.The Material Handler will perform a combination of tasks including load, unload, and moving material and parts in and around the manufacturing facility. Responsibilities include the accuracy of inventory, and making transactions into various...


  • Fond du Lac, United States Elkay Interior Systems In Full time

    Job DescriptionJob DescriptionSHIPPING ASSOCIATE 1, LTL OPPORTUNITY FOR ELKAY INTERIOR SYSTEMS IN OUR DISTRIBUTION WAREHOUSEFOND DU LAC, WISCONSIN OPPORTUNITY SNAPSHOT:Under the direction of the Warehouse Supervisors/Leads, the Shipping Associate 1 packs and loads products and materials to be shipped by common carrier, contract carrier, or other delivery...

  • Dermatologist

    1 week ago


    Fond du Lac, United States Forefront Dermatology Full time

    Overview The Physicians of Forefront Dermatology are in need of a full time or part time dermatologist to join the practice in Fond Du Lac, WI. This is an excellent opportunity to work in a collaborative environment with experienced physicians and staff. The practice offers a wide range of services and dermatologic care to patients. The current team is...

  • Dermatologist

    3 days ago


    Fond du Lac, United States Forefront Dermatology Full time

    Overview The Physicians of Forefront Dermatology are in need of a full time or part time dermatologist to join the practice in Fond Du Lac, WI. This is an excellent opportunity to work in a collaborative environment with experienced physicians and staff. The practice offers a wide range of services and dermatologic care to patients. The current team is...