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Hotel Front Desk Representative

2 months ago

Brunswick, United States Five Rivers Management Full time

• Part-time evenings and weekends • Utilize effective written and verbal communication skills to interact with other departments • Assist other employees in various assignments, including operating the courtesy van and assisting with breakfast, laundry, or housekeeping duties • Respond and follow up with guest needs, special requests, and complaints, as needed • Process guest invocations of 100% satisfaction guarantee • Smile, acknowledge, and greet guests at the front desk and other public areas • Maintain room status inventory Responsibilities: • Process guest registrations, including the computation and collection of payment • Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures • Process guest reservations via telephone using the reservation process • Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc. • Send and receive telephone calls and facsimiles; sort incoming mail and messages • Assist with upkeep of cleanliness and organization of lobby and front desk area • Restock the mini-market as needed • Assist in filing and following up on work order process needs • Perform minor repairs • Perform other duties as assigned • Report and store lost-and-found items in accordance with hotel policy Qualifications: • High school diploma or equivalent • Previous experience in the service industry is preferred but not required • Must have open availability to work any shift assigned on evenings, weekends, and Holidays • Must be proficient in the use of common Windows-based programs Compensation: $12.85 hourly

• Process guest registrations, including the computation and collection of payment • Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures • Process guest reservations via telephone using the reservation process • Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc. • Send and receive telephone calls and facsimiles; sort incoming mail and messages • Assist with upkeep of cleanliness and organization of lobby and front desk area • Restock the mini-market as needed • Assist in filing and following up on work order process needs • Perform minor repairs • Perform other duties as assigned • Report and store lost-and-found items in accordance with hotel policy

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